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Schedule & Session Information

Schedule & Sessions | Brochure

Conference Schedule

Saturday, September 28, 2019
Time
Session Title
7:15 AM - 8:15 AMRegistration and Networking Breakfast with Sponsors and Exhibitors
8:15 AM - 9:00 AMWelcome Announcements and Chapter Business Meeting
9:00 AM - 10:00 AMSession 1: Strategies to Communicate with Challenging Patients and Families
10:00 AM - 10:45 AMNetworking Break with Sponsors and Exhibitors
10:45 AM - 11:45 AMSession 2: Filling the Gaps and Patching the Cracks of Care: Connected Care Tools and Techniques
11:45 AM - 1:00 PMNetworking Lunch with Sponsors and Exhibitors
1:00 PM - 1:15 PMGiveaways
1:15 PM - 2:15 PMSession 3: Cracking the Code of TBI: Do’s and Don'ts
2:20 PM - 3:20 PMSession 4: Doing Happy: Making “Moments” to Enhance Your Clients’ and Your Own Pathways for Resilience
3:20 PM - 3:30 PMBreak
3:30 PM - 4:30 PMSession 5: Hot Topics in Medicare Regulation
4:30 PM - 4:35 PMClosing Remarks

Conference Sessions

Session 1: Strategies to Communicate with Challenging Patients and Families

Ellen Crowe, RN, BSN
Director
Connecticut Hospital Association · Wallingford, CT

ABSTRACT:
This session will discuss best practice strategies, tools and techniques to deal with challenging
patients and families in the health care setting. Health care professionals will learn how they can identify and intervene
effectively in situations that may potentially escalate into volatile situations. Practicing both situational awareness and
self-awareness will help us keep our workplace safe and build successful relationships with the individuals we interact with on a daily basis. 

LEARNING OBJECTIVES:

  1. Discuss best practice strategies, tools and techniques to communicate with challenging patients and families in the health care setting.
  2. Identify and intervene effectively to de-escalate volatile situations.
  3. Describe emotional intelligence self-awareness and behavioral concepts to build successful relationships.

Session 2: Filling the Gaps and Patching the Cracks of Care: Connected Care Tools and Techniques

Barbara Katz, RN, MSN
President
BK Healthcare Consulting · Branford, CT

ABSTRACT:
Case managers, and health care organizations operating in a constantly shifting payment and regulatory environment need a robust toolkit of communication, collaboration, care coordination, care transitions and teamwork strategies to make the shift to value-based and patient grouping payments, reduce readmissions and provide seamless care for patients. Discuss a powerful and practical set of evidence-based strategies and tools for connecting the dots of care, derived from the recently published book, Connecting Care for Patients: Interdisciplinary Care Transitions and Collaboration. Using self-assessments, case studies and short exercises, you will learn how to use the tools of connected care in your own daily practice and how to influence your organization to better support connected care practices.

LEARNING OBJECTIVES:

  1. Explain the impact of fragmented health care on case managers.
  2. Discover key connected care strategies and tools for case managers.
  3. Describe the application of connected care strategies and tools to case management practice situations.

Session 3: Cracking the Code of TBI: Do’s and Don'ts

J. Christopher F. Crabbe, BA
MSW Graduate Student · Simmons University
Institute of Living/Hartford Hospital · New London, CT

ABSTRACT:
Diagnosed with a fractured skull, midline shift, and massive brain bleed, doctors did not believe Christopher would survive the brutal assault to his brain. After being in an induced coma, English seemed like a foreign language to Christopher. However, his gained knowledge of the Chinese language learned as an undergraduate had not been affected. Luckily, one of the nurses in the ICU who grew up in China became the interpreter. Thus, Christopher could speak to his family and support systems. Beating the odds, Chris will discuss both the challenges and triumphs during his road to recovery.

LEARNING OBJECTIVES:

  1. Implement strategies for advocacy.
  2. Embrace the identity of the client.
  3. Integrate the client into the community.

Session 4: Doing Happy: Making “Moments” to Enhance Your Clients’ and Your Own Pathways for Resilience

Jack Paul Gesino, DSW, LCSW
Associate Professor · Social Work
Southern Connecticut State University · New Haven, CT

ABSTRACT:
Get an overview of how personal and professional stress impairs the brain’s ability to successfully
find ways to access positive emotions. Review specific activities that can activate key neurobiological processes to enable professional caregivers to thrive in their roles and help their clients do the same.  

LEARNING OBJECTIVES:

  1. Identify how “neurofrazzle” impacts problem-solving abilities.
  2. Engage with two "happiness" activities.
  3. Identify one situation to help create a "moment" for a client

Session 5: Hot Topics in Medicare Regulation

Ronald Hirsch, MD, FACP, CHCQM
Vice President · Regulations and Education
R1 RCM Inc. · Chicago, IL

ABSTRACT:
The stream of new Medicare regulations never seems to stop running. 2018 brought us the removal of total knee replacement from the inpatient-only list and conversations about moving many cardiac procedures to surgery centers, the Medicare Advantage plans seem to continue to test the patience of us all and the 2019 CMS regulations will be posted for review. After this session, you will leave with the most recent regulatory updates that case managers need to know.

LEARNING OBJECTIVES:

  1. Review the regulatory changes for 2019.
  2. Optimize processes for current regulations.
  3. Recognize the challenges facing case managers in 2019.

Connecticut Chapter Annual Conference Links
October 24, 2020

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American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247