Schedule & Session Information

Schedule & Sessions | Brochure

Conference Schedule

Saturday, August 24, 2019
Session Title
7:15 AM - 8:30 AMRegistration & Networking Continental Breakfast with Sponsors & Exhibitors
8:30 AM - 8:50 AMWelcome Announcements
8:50 AM - 9:50 AMSession 1: Health Literacy: Do Your Patients Really Understand Their Medical Treatment Plan?
9:50 AM - 10:30 AMNetworking Break with Sponsors & Exhibitors
10:30 AM - 11:30 AMSession 2: Meds to Beds: Discharge Prescription Program
11:35 AM - 12:35 PMSession 3: Louisiana Hospital Association Update
12:35 PM - 1:40 PMNetworking Lunch with Sponsors & Exhibitors
1:40 PM - 2:00 PMGiveaways
2:00 PM - 3:00 PMSession 4: Working with Patients/Families Dealing with a Life-Threatening Illness
3:10 PM - 4:10 PMSession 5: Medical Necessity Denials: a Focus on Prevention
4:10 PM - 4:10 PMClosing Remarks

Conference Sessions

Session 1: Health Literacy: Do Your Patients Really Understand Their Medical Treatment Plan?

Chris Chavers
Spiritual Care Counselor
New Century Hospice · Albany, LA


Identify an under-recognized problem in health care—the health literacy of our patients and their caregivers. As health care providers, we must better understand who we are serving and the potential for each patient to process and understand the basic health information they are provided. Discuss how we can make a difference in our patients’ lives by getting to know our patients and encouraging communication with them and their caregivers. After this session, you will leave with strategies to best help your patients comply with their medical treatment plan.


  1. Better understand the health literacy of the elderly population through statistics.
  2. Discuss the effect poor health literacy has on patient outcomes and how we can make a difference.
  3. Identify strategies to help patients understand and comply with their medical treatment plan.

Session 2: Meds to Beds: Discharge Prescription Program

Adria Kerr, R.Ph.
Corporate Director of Retail Pharmacy
Franciscan Missionaries of Our Lady Health System · Baton Rouge, LA


“Meds to Beds” is a term used to describe programs that provide patients with filled prescriptions prior to leaving the hospital. The programs are intended to improve customer satisfaction and overall health outcomes through the improvement in patient adherence to therapy and reduction of readmission.


  1. Identify the purpose of implementing a Meds to Beds program.
  2. Discuss the process of delivering medications to patients at discharge.
  3. Explore the expected outcomes associated with successful program implementation.

Session 3: Louisiana Hospital Association Update

Kevin Bridwell
Vice President of Healthcare Reimbursement
Louisiana Hospital Association · Baton Rouge, LA


Discuss results from the most recent legislative session and get an overview and updates relative to recent state regulatory activity. You will also get the inside scoop about key initiatives that were implemented over the last year and how those have fared to date. We’ll conclude with a preview of what is on the horizon that will impact the hospital environment as a whole, including case management.


  1. Identify the recent legislative/regulatory changes at the state level.
  2. Develop knowledge relative to previously implemented regulatory changes and performance within those objectives to date.
  3. Determine the ongoing/future initiatives that will have environmental impacts on hospitals and case management.

Session 4: Working with Patients/Families Dealing with a Life-Threatening Illness

Shelly Weaver, LCSW-BACS, ACHP-SW
Director · Social Work
St. Joseph Hospice · Baton Rouge, LA


This presentation will focus on helping patients and caregivers talk about the disease process related to psychosocial issues such as communication, facing changes in life and end-of-life issues. Elisabeth Kubler-Ross stages will also be presented along with case scenarios.


  1. Identify three stages of dealing with a life-threatening illness.
  2. Discuss two communication styles pertinent to voicing feelings.
  3. Explore two therapeutic techniques to utilize with patients/caregivers.

Session 5: Medical Necessity Denials: a Focus on Prevention

Laura McIntire, RN, BSN, MA
Assistant Vice President of Customer Service
Change Healthcare · Newton, MA


Get best practices to prevent medical necessity denials. We will discuss the steps your organization can take upfront to establish medical necessity and avoid the need to manage denials on the backend. Strategies will include adopting the mindset of creating every medical review as if you will need to defend it, along with tips and tricks for how to paint a complete and accurate picture of your patient’s issues to strengthen your case. We will conclude with an overview of key strategies on how to manage denials.



  1. Identify areas where your organization may be falling short in the medical review process which are increasing your risk of being denied due to lack of medical necessity.
  2. Establish strategies your organization can implement on the frontend to prevent denials on the backend.
  3. Determine simple steps that you can take to manage denials when they occur.

Louisiana Chapter Annual Conference Links
August 22, 2020


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American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247