Schedule & Session Information

Schedule & Sessions | Brochure

Conference Schedule

Saturday, October 13, 2018
Session Title
7:00 AM - 8:00 AMRegistration and Networking Breakfast with Sponsors and Exhibitors
8:00 AM - 8:10 AMWelcome Announcements
8:10 AM - 8:25 AMChapter Business Meeting
8:30 AM - 9:30 AMSession 1: Hot Topics in Medicare Regulation
9:30 AM - 10:30 AMNetworking Break with Sponsors & Exhibitors
10:35 AM - 11:35 AMSession 2: What Do You Mean I Have to Make Decisions?!? The Importance of Advance Care Planning
11:40 AM - 12:40 PMSession 3: A Look Inside PAF's Services
12:45 PM - 1:45 PMNetworking Lunch with Sponsors & Exhibitors
1:45 PM - 2:00 PMGiveaways
2:00 PM - 3:00 PMSession 4: Partnering to Reduce Hospitalizations: Lessons from the Field
3:00 PM - 3:10 PMBreak
3:10 PM - 4:10 PMSession 5: Mental Health Output to Input
4:10 PM - 4:15 PMClosing Remarks

Conference Sessions

Session 1: Hot Topics in Medicare Regulation

Ronald Hirsch, MD, FACP, CHCQM
Vice President · Regulations and Education
R1 Physician Advisory Services · Chicago, IL

The stream of new Medicare regulations never seems to stop running. 2017 saw the MOON and the resumption of the RAC program and the beginning of 2018 saw the removal of total knee replacement from the inpatient only list and the change in the audit program to a more targeted approach. And we are still waiting to see if CMS will change the discharge planning conditions of participation. In this session, Dr Hirsch will review the most recent regulatory updates that case managers need to know.


  1. Review the regulation changes planned for 2019
  2. Optimize their processes for current regulations
  3. Better understand the challenges facing case managers in 2018

Session 2: What Do You Mean I Have to Make Decisions?!? The Importance of Advance Care Planning

Marissa Galicia-Castillo, MD, FAAHPM
Professor · Internal Medicine/Geriatrics/Palliative Medicine
Eastern Virginia Medical School · Norfolk, VA


In hospitals we often encounter people who have not completed Advance Care Planning (ACP). This session focuses on the “nuts and bolts” of ACP and how we can utilize these tools to help our patients and families. We will also review how we can encourage others to complete Advance Directives.


  1. Discuss the concept of Advance Care Planning
  2. Describe the importance of ACPs
  3. Obtain the tools to complete your own Advance Care Plans

Session 3: A Look Inside PAF's Services

Pat Jolley, RN, BS
Director, Clinical Initiatives · Case Management
Patient Advocate Foundation · Hampton, VA


During this presentation, we will discuss specific steps and tools that will empower a navigator to answer the question, “Where do I start?” when working with patients who have medication/pharmacy access issues, cost of living financial challenges, medical debt or insurance barriers. We will walk through different case scenarios and the approaches case managers at the Patient Advocate Foundation (PAF) take as they help patients or their caregiver work through issues.


  1. Describe at least four services PAF provides at no cost to patients
  2. Describe the eligibility criteria for PAF's three distinct patient service divisions, including Case Management, Financial Aid Funds and Co-Pay Relief program
  3. Identify how to access community and disease specific resources to support access to care and cost of living expenses while undergoing treatment

Session 4: Partnering to Reduce Hospitalizations: Lessons from the Field

Carla K. Thomas, MS, CTRS, CPHQ
Director, Care Transitions
Health Quality Innovators · Richmond, VA

As the Medicare Quality innovation Network-Quality Improvement Organization (QIN-QIO), HQI assists hospitals and community coalitions in their Care Transitions Project to impact hospitalization rates for Medicare beneficiaries. Learn what works and how you can strengthen readmission reduction efforts within your organization and community, including strategies for involving the Emergency Department.


  1. Implement at least three successful strategies that can impact hospital readmission rates
  2. Use statewide claims-based data to identify local hospitalization opportunities.
  3. Develop a plan to strengthen the Emergency Department’s impact on admissions

Session 5: Mental Health Output to Input

Glinda O'Neill, LCSW
Manager · Behavioral Health
Sentara Health Care · Virginia Beach, VA


Complex discharges can be quite a challenge. Every case manager, however, has at their disposal a toolbox full of resources, methods and materials to handle these types of discharges. The goal of this session is to review real-world examples of complex discharges and identify tools already available for case managers to successfully and safely discharge these types of patients.


  1. Identify Patient In Crisis
  2. Gain new tools that can help break the barriers of a complex discharge
  3. Discuss strategies for utilizing a difficult discharge assessment tool

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October 13, 2018


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American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247