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ACMA to Host Three-Part Webinar Series Featuring IHI Expert Faculty Member

Beginning March 14, ACMA will host a three-part webinar series titled "Refining Hospital Patient Flow." In this in-depth series, Institute for Healthcare Improvement (IHI) expert faculty member Deborah Kaczynski, MS, will introduce participants to the tools and strategies that are part of the Real-Time Demand Capacity process (RTDC). RTDC is a practical and effective method for improving flow, developed during IHI's Hospital-Wide Patient Flow Collaborative and piloted at the University of Pittsburgh Medical Center under Ms. Kaczynski's guidance.

The series is complimentary for all paid attendees of the 2012 Leadership Conference in Austin, Texas. The sessions are available to all others at $199 for the three-part series.

Speaker: Deborah J. Kaczynski
Deborah J. Kaczynski, MS, is Senior Administrative Director at UPMC Mercy, a part of the University of Pittsburgh Medical Center Health System in Pittsburgh, PA. She has administrative oversight of Pharmacy Services, Care Management, Environmental Services, Food and Nutrition, Capacity Management and Organizational Excellence. She helps to support UPMC Health System's Patient Flow initiatives and is faculty for IHI's Learning and Innovation Community on Improving Flow through Acute Care Settings. Ms. Kaczynski co-authored an article on patient flow which appeared in the May 2011 issue of The Joint Commission Journal on Quality and Patient Safety entitled "Timeliness and Efficiency: Using Real-Time Demand Capacity Management to Improve Hospitalwide Patient Flow."

Mark Your Calendar
March 14: 11am - 12:15pm Eastern
March 21: 11am - 12:15pm Eastern
March 28: 12pm - 1:15pm Eastern

2012 Leadership Conference attendees are not required to register – access information will be emailed to you directly. Non-conference attendees, click here to register.

The webinars will be recorded, so you may choose to join the session during the times listed above, or access them at a later date. Please Note: Continuing education for the webinars is only available through April 30, 2013.

Continuing Education
Registration fee includes up to 10 CE certificates per webinar. Participants may earn up to 1.25 Nursing Contact Hours per webinar (based on 60-min hour) and up to 1.25 Social Work Contact Hours per webinar (based on 60-min hour). This CE activity is approved by ACMA for ACM Certification renewal. CEs will be available through April 30, 2013.

Upcoming IHI Events
For more valuable education from IHI, be sure to register for the following events:

IHI Reducing Readmissions Seminar
March 26-27, 2013
JW Marriott - Chicago, IL
To download a one-pager with information on the event, click here.
Learn more at

IHI Patient Experience Seminar
April 23-24, 2013
Charles Hotel - Cambridge, MA
To download a one-pager with information on the event, click here.
Learn more at