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Conference Schedule

Session Title
7:30 AM - 8:30 AMRegistration & Networking Breakfast with Sponsors & Exhibitors
8:30 AM - 9:00 AMWelcome Announcements & Chapter Business Meeting
9:00 AM - 10:00 AMSession 1: The Role of Interprofessional Partnerships in Hospital Readmission Reduction
10:00 AM - 10:45 AMNetworking Break with Sponsors & Exhibitors
10:45 AM - 11:45 AMSession 2: Dementia Capable Case Management
11:45 AM - 1:00 PMNetworking Lunch with Sponsors & Exhibitors
1:00 PM - 2:00 PMSession 3: Addressing a Public Health Emergency: Taking Action on Arizona’s Opioid Crisis
2:10 PM - 3:10 PMSession 4: Transitions of Care Programs: Cost Reduction Opportunity or Population Health Strategy?
3:15 PM - 4:15 PMSession 5: Behavioral Health: Not a ‘One-Size-Fits-All’ Solution
4:15 PM - 4:30 PMClosing Remarks

Welcome Announcements & Chapter Business Meeting

Session 1: The Role of Interprofessional Partnerships in Hospital Readmission Reduction

Jenny Bingham, PharmD
Transition of Care Coordinator, Medication Management Center
University of Arizona College of Pharmac · Tucson, AZ

Brenda Carle, RN, BSN, PCCN
Transition of Care Coordinator
Tucson Medical Center · Tucson, AZ

This presentation reviews how an acute care hospital in Southern Arizona and a medication therapy management company collaborated to design and implement a multiple touch-point Discharge Companion Program to offer high-risk patients a personalized, team-based, post-discharge consultation service by an interprofessional care coordination team. The value of the team approach to enhance the continuum of care needs and outcomes for patients, the role of each team member, and the program’s workflow will be described. Program outcomes will be reviewed along with considerations for replication and future collaborations.


  1. Identify two interventions provided to patients enrolled in this program during the post-discharge period
  2. List three outcomes that can be achieved by implementing this model for personalized, team-based, post-discharge consultation services
  3. Describe how this model can be replicated in your practice setting

Session 2: Dementia Capable Case Management

Jan Dougherty, MS, RN, FAAN
Special Projects Consultant, Family & Community Services
Banner Alzheimer’s Institute · Phoenix, AZ

Alzheimer’s disease/related dementia affects 5.4 million Americans and will increase to 16 million by 2030. These conditions have limited medical treatments and no cure, thus making it a leading cause of death in the US. Medicare and Medicaid costs are significantly higher in this population and care coordination is needed to educate, guide, and support affected people and their family caregivers. Many case managers lack the knowledge base about dementia and become overwhelmed in trying to direct care towards cost effective and quality outcomes. This session will review the basics of dementia while providing practical tools that assist case managers to succeed in their efforts.


  1. Describe the impact and progression of dementia on the affected person and family
  2. Discuss the changing goals of care as the disease progresses
  3. Review domains that must be assessed throughout the illness
  4. Identify key services that are most helpful to family caregivers

Session 3: Addressing a Public Health Emergency: Taking Action on Arizona’s Opioid Crisis

Shelia Sjolander, MSW
Assistant Director, Division of Public Health Prevention Services
Arizona Department of Health Services · Phoenix, AZ

In 2016, Arizona experienced a startling increase in opioid deaths, triggering Governor Doug Ducey to declare a public health emergency for opioid overdoses. With the Arizona Department of Health Services leading the charge, the emergency declaration set in motion substantial action to curb the opioid epidemic. This session will discuss the most recent data, response activities, and how the state is implementing the Opioid Action Plan. 


  1. Understand what Arizona data indicates about the opioid epidemic
  2. Learn what actions have been taken by the Arizona Department of Health Services to reduce opioid deaths in the state
  3. Understand how actions recommended in the Opioid Action Plan are being implemented

Session 4: Transitions of Care Programs: Cost Reduction Opportunity or Population Health Strategy?

Jennifer Drago, FACHE, MHSA, MBA
Executive Vice President, Population Health
Sun Health · Surprise, AZ

Transitions of care programs come in many shapes and sizes, but all are not comparable in terms of outcomes and long-term cost savings. From a nationally-recognized, award-winning program, you will learn key program attributes that will propel your own efforts forward. Participants will also learn why transitions of care programs should be considered a population health strategy, not just a readmission reduction initiative 


  1. Describe the key attributes of an effective transitions of care program
  2. List the outcomes possible with an effective transitions of care program
  3. Explain the return on investment possible with a transitions of care model
  4. Dispel common myths related to care transitions

Session 5: Behavioral Health: Not a ‘One-Size-Fits-All’ Solution

Dennette Janus, MA, LPC
Quality Improvement Specialist – Behavioral Health
Health Services Advisory Group · Phoenix, AZ

Burton Korer, MSN, RN-BC, CPHQ, CADDCT
Chief Executive Officer, Board Certified Case Manager/ Healthcare Quality Professional
Korman Healthcare · Phoenix, AZ

Care coordination for the patient with behavioral health needs remains highly complex due to the nature of the disease process. Nevertheless, innovative solutions are emerging! This session features a moderated panel of professionals representing several distinct parts of the patient care spectrum (Pre-hospital, Inpatient, Assisted Living, Integrated Care and Patient Advocacy) who will share their unique perspectives regarding behavioral health challenges and their innovative solutions. Come to this session to learn how you can also be part of the solution. 


  1. Identify two system challenges that were unknown to them before the presentation
  2. Recognize two interventions aimed at improving stability and overall well-being for patients who have behavioral health needs
  3. Identify where information about the National Objectives that are related to Behavioral Health can be found

Arizona  Chapter Annual Conference Links
February 22, 2019


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