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Conference Schedule

Session Title
8:15 AM - 9:15 AMKeynote Address: Transitioning and Coordinating Care Across the Continuum: Best Practices
10:30 AM - 11:30 AMSession 2: The Homelessness and Homeless Resource Centers
12:00 PM - 1:00 PMSession 3: Working Towards Seamless Transitions: Post-Discharge Follow Up Calls
2:30 PM - 3:30 PMSession 4: Motivational Interviewing
3:45 PM - 4:45 PMSession 5: Facing the Catastrophic Reality of Suicide in Utah

Keynote Address: Transitioning and Coordinating Care Across the Continuum: Best Practices

Karen Vanaskie, DNP, MSN, RN
Senior Director · Care Management
Innovation Care Partners · Scottsdale, AZ

This session will cover best practices in transitioning care from inpatient to outpatient settings. The speaker will cover a successful program model and proven outcomes for this model. The speaker will also discuss technology that enhances communication between transitional care managers and care coordinators along the continuum of care. The outcomes measured will be summarized as well as best practices and the programs impact on population health.


  1. Identify three best practices in transitioning care from inpatient to outpatient
  2. Explain how strong communication platforms can improve care coordination outcomes
  3. Describe the positive impact best practices can have on the overall population health

Session 2: The Homelessness and Homeless Resource Centers

Mayor Ben McAdams

Salt Lake County · Salt Lake City, UT

This presentation will provide insight and understanding of the affording housing plan that has been adopted by Salt Lake City. The goals and anticipated outcomes of the homeless resource centers will also be shared with attendees. The affect the housing plan will have on the high risk population seen in the health care community will also be covered.


  1. Identify the vision of the affordable housing plan for Salt Lake City
  2. Explain the concepts of how the homeless resources centers will operate
  3. Describe the impact this housing plan will have on the high risk population seen within the health care community

Session 3: Working Towards Seamless Transitions: Post-Discharge Follow Up Calls

Benjamin Becker, MS, RN
Director · Clinical Communications Center
Intermountain Healthcare · Layton, UT

Post-discharge follow up calls are an integral part of establishing an ongoing dialogue with patients to smooth transitions, reduce readmissions, improve patient understanding of their care and enhance the patient experience. Attendees will learn how implementation of a centralized, automated system can allow floor nurses more time at the bedside, improve efficiency through a streamlined approach and decrease hospital readmissions and ED bounce back rates. Instead of hospitals administering post-discharged calls, teams of skilled nurses reach out to patients for clinical follow up. Coordinated post-discharge calling is the first step to ensure all patients have the same positive post-discharge and transition experience.


  1. Define advantages of centralized automated post-discharge calls vs. unit based live post-discharge calls
  2. Review potential challenges with post-discharge phone calls and how to overcome them
  3. Illustrate how post-discharge calls can decrease hospital readmissions and ED bounce backs

Session 4: Motivational Interviewing

Scott Whittle, MD
Medical Director
SelectHealth · Murray, UT

This session will focus on the fundamentals of Motivational Interviewing (MI). The elements selected from the large body of knowledge relating to MI were chosen to fit with management of substance use disorders, chronic illness and case management. The intent is to increase the likelihood that our interventions lead to positive change in the lives of those we serve.


  1. Identify behavior changes as a process
  2. Recognize ways to identify readiness for change
  3. Determine language that can be used to increase change

Session 5: Facing the Catastrophic Reality of Suicide in Utah

Pamela Koelbel, RN, MSN, MPH, FNP/CNS
· Emergency Department Case Management
Mountainstar · Salt Lake City, UT

Greg Hudnall, MD
Executive Director
Hope 4 Utah · Provo, UT

May Bradley
CEO, Founder
LOSS-Loved Ones Suicide Survivors · Sandy, UT

Emily Hoerner
Board Chairman
American Foundation for Suicide Prevention · West Jordan, UT

Suicide or the intentional act of taking of one’s own life is a serious public health problem which can have devastating repercussions on individuals, families, and communities. There has been an alarming surge of 24% in suicide completion rates nationwide within the last 15 years. Suicide has become an age blind occurrence. According to the Utah Department of Health, Utah is now 4th in the nation for age adjusted suicide rate. Case managers and social workers are in pivotal positions embedded in the community and have immense opportunities to notably intervene by connecting patients and their families to suicide prevention, intervention and postvention programs. By becoming more informed about Utah’s available suicide programs, case managers collectively can improve access to and utilization and integration of the state’s resources. United in service, case managers can have a dramatic impact on current state suicide trends by facilitating hope, help and healing for suicide stricken families thereby generating more suicide-safe communities throughout Utah.


  1. Distinguish between fact and fiction regarding the characteristics of suicide attempters and completers
  2. Identify Utah’s current suicide problem using epidemiological prevalence data
  3. Assess and identify those at risk for suicidality or complicated grief and how to treat them

Utah  Chapter Annual Conference Links
June 4-5, 2018


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