Welcome to the Maryland Chapter

Chapter Information

Maryland Chapter (est.2003)

Chapter Mission:

To provide educational and networking opportunities to Health Care Delivery System Case Management and Transitions of Care Professionals in the State of Maryland and surrounding states.

Case Management professionals include RN's, Social Workers, Physician Advisors,  Nurse Practitioners, Care Transitions team members, Case Management Assistants

Chapter Dues: Free with National ACMA membership

The Chapter of Excellence program defines outstanding chapter performance by outlining the standards of practice for optimal chapter operation. Chapters achieve these awards by demonstrating performance in the key areas of chapter operations and attaining specific growth and development benchmarks.

Chapter of Excellence achievement:  2019, 2018, 2017, 2015 

If you are interested in volunteering for the Education or Membership committees or would like to host, present or suggest a speaker/topic for an educational event, please contact:

Membership Committee Co-Chairs: 
Joanne Fletcher:    joanne.f.fletcher@wilmu.edu
Darlene DeFrehn:  ddefrehn@adventisthealthcare.com

Education Committee Co-Chairs:     
Jackie Moore:     jacquelinemoore@umm.edu
Jessica Snoots:  jsnoots@fmh.org

Nominating Committee Chair:
Jackie Dinterman:   jdinterman@fmh.org

Proud Winners of the ACMA National Award for 
2019 "Highest Attended ACMA State Chapter Conference in the Nation!!!"

Annual Meeting

2019 ACMA Maryland Chapter Annual Conference
Saturday, September 21, 2019
Delta Marriott Baltimore Hunt Valley


The ACMA MD Chapter Conference Planning Committee is so excited to share with you the 2019 ACMA MD Chapter Annual Conference brochure We feel this will be our best conference yet!! 

After winning the 2018 ACMA national award for “The Chapter with the Highest Attended Annual Conference” in the nation, we are on a mission to win it again this year!  This year, as we always do, we took your great suggestions for topics shared after the 2018 Conference and tried to offer a little something for everyone again! We can't wait for you to hear our accomplished, dynamic speakers! 

Please register online or view the topics and speakers by clicking this link: www.acmaweb.org/md OR review the attached brochure.  Make sure to register soon and receive the Early Registration discount!!  At this conference, you can receive 5.5 CEU’s which includes the opportunity to earn up to 3.5 Ethics CEUs.

We are excited about our keynote speaker in the afternoon, Liz Jazwiec, who recently spoke at a national ACMA conference.  She was hilarious and inspirational!  “Yipee!  Another Day in Paradise: Driving Negativity Out of the Workplace” is sure to inspire you with tips and tools to manage morale and create an enjoyable workplace. You’ve GOT to stay until the last session to hear her keynote address (you will not be disappointed) and you don’t want to miss the chance to be in the grand prize winner drawing.

I think we can all agree that Case Management is getting more and more difficult and demanding!  Our morning speaker, Greg Litton, will be presenting on “Motivation, Resiliency and Winning”.  What does it take to be motivated when the odds seem stacked against you?  How can we create a dynamic team?  How resilient are we and how can we persevere?

Back by popular demand…….Our Speed Learning Sessions with panelists from different organizations presenting out of the box strategies, unique or best practices was extremely popular last year so they are back!!  

More and more, we are asked to provide topics about what others are doing when challenged with substance use, behavioral health and social determinants of health so one speed learning session includes:

  • Neonatal Abstinence Syndrome: Caring for Vulnerable Infants in the Context of the Family,Nancy Forsyth, MSN, RN, NNP-BC, Women and Children’s Health
  • Promoting the Safe Use of Opioids: A Community Hospital’s Response to a National Emergency, Kara Harrer, PharmD, Calvert Health Medical Center
  • A Unique Behavioral Health Social Work Role in Care Transitions Sara Littleton, BSN, RN,  Frederick Regional Health System Care Transitions and MHP CARE Clinic
  • Dynamic Documentation: How Documenting the Social Determinants of Health Improves Patient Health, Health Care Economics and More, Diane Iverson, RN, BS, BSN, ACM, CCM Johns Hopkins Hospital

You asked for more education on how to care for our complex patients, patients with access to care concerns and health care disparities while providing a safe discharge so another speed learning session includes:

  • Legal and Ethical Issues for Discharge Planning/Guardianships, Sigrid Haines, B.S., J.D., Whiteford, Taylor & Preston, LLP
  • The Ethical Case for Confronting the Health Consequences of Financial Vulnerability, Sue Westgate, MBA, MSW, LCSW-C , University of Maryland, School of Social Work

Utilization Management and status determination is more complicated in our world than ever!  Dr. Bruce Ermann, MD, CHCQM, PAC-CDI, a Physician Advisor, has an excellent interactive session, Difficult UM Status Reviews, with clinical scenarios presented and physician advisor status determinations with a live, anonymous audience vote. 

How many of us have patients with chronic or serious illnesses that we know are more palliative or hospice care but the patient and the family just aren’t there yet?  During her presentation, Motivational Interviewing Applications: Ethics, Chronic and Serious Illnesses, Natalie Kontakos, MD, Hospice and Palliative Medicine Physician, will share tips and techniques for health care professionals to use when faced with situations where patients and/or their families are resistant or ambivalent about discussing their situation and making decisions.

With new value-based reimbursement models launching for post-acute settings, effective management and placement of patients with cognitive and psychiatric impairment is increasingly challenging.  How will post-acute settings be impacted and how can they successfully adjust while continuing to serve patients with cognitive and psychiatric impairments?  How can case managers successfully transition patients to home care, assisted living and nursing homes who may be reluctant to accepting these patients?  Erin Knoepfel, MS, CCC-SLP, Masbach Health Tools, LLC and CounterPoint Health Services,will help us learn more about Navigating the New Post-Acute Health Care System: Effective Treatment, Placement and Transitions of Patients with Cognitive and Psychiatric Impairment. 

Many have requested more information on working with our veteran population and how we can provide a high quality of care and understanding their unique needs. Gary Black, MBA, Vitas Healthcare, presents a powerful session “Which War Was I In? Education with an Emphasis on Trauma-Focused Therapy with a Veteran”.

And the most fun part of the event that many of you wait for every year…………We are planning a great pre-conference event the Friday evening before our conference….. details to come soon!  But, as always, space is limited and you must be registered for the Conference to attend the Pre-Conference event.

Looking forward to seeing you at our Conference on September 21! in September! Please share this email and brochure with EVERYONE to HELP US earn the title of "The Chapter With The Highest Attended Annual Conference" in the nation for 2019. We can do it! We might be small, but we are the Mighty Maryland Chapter!


Hope to see you there!

The ACMA MD Chapter Board and Education Committee


ACMA MD Chapter Upcoming Events

Wondering what kinds of CEU and Educational Opportunities you can get through the ACMA MD Chapter?  These are recent conferences that we have had.....more to come in the fall and winter.....


Susan Westgate, MBA, MSW, LCSW-C
National Director of Behavioral Health AbsoluteCARE, Instructor
8:30-4:30 pm
4409 East-West Hwy Riverdale, MD
Breakfast and Lunch Provided, Complimentary Parking Available

6.0 CEUs for: SWs, RNs, Case Managers, MDs
**This Training provides 2 hours LGBTQ for DC licensed SWs, RNs and MDs and 4 hours of Ethics for DC and MD licensed SWs, and CEU's for all!

LGBTQI+ individuals face a myriad of social challenges and adversities including higher suicide rates, increased likelihood of mental health concerns, poverty – all resultant from the stress of being one’s true self. LGBTQI+ individuals are more likely to experience healthcare access-related challenges and profound disparities in care. These challenges add to prevailing patterns of individual and structural trauma and are complicated by the culture of healthcare and the dominant medical model that edits out the personal details of the individual receiving care. However, these challenges are ultimately preventable if we as practitioners change our respective lens and advocate on behalf of those we serve. This training is designed to highlight the relevancy and ethics of competent care for LGBTQI+ individuals as well as the ethical need to infuse core social justice concepts into healthcare practice settings. 

Attendees learned how to:
  • Recognize how perceptions and value systems impact the care provided to LGBTQI+ patients
  • Determine health structural disparities that impact the provision of care with attention to the SDoH
  • Examine the effects of the lived experience of LGBTQI+ individuals accessing disparate care
  • Identify meaningful strategies based on the ethical principal of social justice for effective engagement with LGBTQI+ individuals and families by blood and by choice
  • Employ empowerment-based language that translates to the provision of affirming care

ACMA Maryland Chapter Ocean City Conference
Saturday, June 8, 2019
Clarion Hotel Fountainbleu Hotel and Conference Center
8 - 4 p.m.


7 am - 8:15 am:   Registration and Vendor Networking - Coffee/Tea provided
8:15 - 9:15 am:    Palliative Care: Uncovering What is Valuable - 1.0 Ethics CEU
                                                                            Kathy Dore James, MSN, FNP-BC, ACHPN
                                                                            Palliative Care Nurse Practitioner and Program                                                                                      Coordinator, Nanticoke Memorial Hospital

        9:15 - 10:15 am:  Which Road to Take to Untangle the Webs Created with Utilization                                                 Review Today
                                                                            Janan K. McElroy, RN CPUR, Director, Case                                                                                        Management, Nanticoke Memorial Hospital

        10:15 - 10:45 am: Vendor Networking

        10:45 - 12:15 pm: Behavioral Health Services and Family in Recovery-1.5 Mental Health CE
                                                                             Kaitlyn Smith, Treatment Consultant
                                                                             Morgan Pagels, Treatment Representative              
                                                                             Delphi Behavioral Health Group

        12:15 - 1:45 pm:  Lunch Provided & Door Prize Drawings

        1:45 - 2:45 pm:   Population Health: Coordinating Care Throughout an Accountable Care                                       Organization 
                                                                       Patricia Resnik,
                                                                       VP, Care Management, CarelinkNow
                                                                       Christiana Care Health System

                                   CalvertHealth CARES Program:  Making a PACCT to CARE
                                                                       Karen Twigg,
                                                                       Director, Care Coordination and Integration
                                                                       CalvertHealth Medical Center

2:45 - 345 pm:   Transitions of Care With VBP (Value Based Purchasing):  How Does  
                                   SNF Readmission Penalty Change Things    
                                                                       Kelly Arthur, Improvement Consultant
                                                                       Sheila McLean, Vice President
                                                                       Health Quality Innovators (QIO to CMS)

         3:45 - 4 pm:       Closing Remarks



Healthcare Challenges:
This is Us 
Solution Focused Networking
March 14, 2019
3:30 pm—8:00 pm
Adventist HealthCare Shady Grove Medical Center 
9901 Medical Center Drive Rockville, MD 20850

Joanne F. Fletcher, EdD, RN, ACM
Assistant Professor
Exemplary Faculty
Doctor of Nursing Practice Program

3:30 — 4:30 Registration and Meet with Vendors
4:30- 6:00 Roundtable Discussions:  Topics discussed and recorded at each table
6:00 — 6:45 Dinner (provided) and Meet with Vendors
6:45 — 7:00 Recognition of New and Current ACMs
Recognition of Social Workers for SW Month
7:00- 8:00 Summary from each table on topics
8:00 Closing Remarks

Others who should come:
 Those looking for updates on case management tools and insights for challenging cases
 Those interested in the benefits of becoming a Certified Case Manager
 Those seeking connection with case management colleagues

  • Are you curious to know how other hospitals are managing the complex situations we experience in our daily Case Management lives? 
  • Interested in how to enhance your case management processes?
  • Want to connect with other case managers to share best practices and strategies to manage their stress?
  • Are you interested in learning how others prepared to pass their ACM exam?
Join us for stimulating roundtable discussions on wrestling with and overcoming our challenges. case managers and case management leaders will have the opportunity to share their experiences, learn from others about case management best practices, while networking with one another.

Roundtable topics selected include:
 Engagement of high risk and resistant patients
 Accessing resources for Undocumented and Underinsured Patient
 Strategies for ACM success
 MDR’s: Best Practices for the Case Manager
 Strategies for successful continuum of care
 Techniques to manage job stress

Upon completion of this program attendees will be able to:
 Discuss innovative practices and approaches to engaging high risk and resistant patients.
 Describe strategies for ACM exam preparation and success.
 Discuss and understand best practices for MDR’s and strategies for successful continuum of care.
 Explore techniques that are being used to manage job stress in this hectic environment.
Continuing Education:
Must participate in discussion to earn CEUs.
Nursing: 2.0 hrs.
Social Work: 2.0 hrs.
Case Management (ACM): 2.0 hrs.

Maryland Chapter Annual Conference Links
September 21, 2019


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Phone: 501-907-ACMA (2262)
Fax: 501-227-4247