Welcome to the Maryland Chapter

Chapter Information

Maryland Chapter (est.2003)

Chapter Mission:

To provide educational and networking opportunities to Health Care Delivery System Case Management and Transitions of Care Professionals in the State of Maryland and surrounding states.

Case Management professionals include RN's, Social Workers, Physician Advisors,  Nurse Practitioners, Care Transitions team members, Case Management Assistants

Chapter Dues: Free with National ACMA membership

The Chapter of Excellence program defines outstanding chapter performance by outlining the standards of practice for optimal chapter operation. Chapters achieve these awards by demonstrating performance in the key areas of chapter operations and attaining specific growth and development benchmarks.

Chapter of Excellence achievement:  2019, 2018, 2017, 2015 

If you are interested in volunteering for the Education or Membership committees or would like to host, present or suggest a speaker/topic for an educational event, please contact:

Membership Committee Co-Chairs: 
Joanne Fletcher:    joanne.f.fletcher@wilmu.edu
Darlene DeFrehn:  ddefrehn@adventisthealthcare.com

Education Committee Co-Chairs:     
Jackie Moore:     jacquelinemoore@umm.edu
Jessica Snoots:  jsnoots@fmh.org

Nominating Committee Chair:
Jackie Dinterman:   jdinterman@fmh.org

Proud Winners of the ACMA National Award for 
2019 "Highest Attended ACMA State Chapter Conference in the Nation!!!"

Annual Meeting

2019 ACMA Maryland Chapter Annual Conference
Saturday, September 21, 2019
Delta Marriott Baltimore Hunt Valley

Brochure coming soon!!


Session 1:  Keynote: Motivation, Resiliency and Winning  

Session 2A:  Speed Learning Sessions:  Dynamic Approaches to Behavioral Health and Substance Abuse
  • Neonatal Abstinence Syndrome: Caring for Vulnerable Infants in the Context of the Family         
  • Promoting the Safe Use of Opioids: A Community Hospital's Response to a National Emergency         
  • A Unique Behavioral Health Social Work Role in Care Transitions     
  • Dynamic Documentation: How Documenting the Social Determinants of Health Improves Patient Health, Healthcare Economics and More                  
Session 2B: 
  • Legal & Ethical Issues for Discharge Planning & Guardianships
  • The Ethical Case for Confronting the Health Consequences of Financial Vulnerability  (Ethics)
Session 3A:  Difficult Status Determinations and UM Review Issues.  An Interactive Learning Event 
Session 3B:  Motivational Interviewing Applications: Ethics, Chronic and Serious Illness (Ethics)
Session 4A:  Navigating the New Post-Acute Healthcare System: Effective Treatment, Placement and Transitions of Patients with Cognitive and Psychiatric Impairment 
Session 4B:  Post Traumatic Stress In Veteran Clinical Care (Ethics)
Session 5:     Yippee! Another Day in Paradise…Driving Negativity out of the Workplace


ACMA MD Chapter Upcoming Events

But hurry.......hotel room discounts end on April 30th!!  You can register for the conference at any time but to get the hotel room discount you need to make reservations by April 30th!

ACMA Maryland Chapter Ocean City Conference
Saturday, June 8, 2019
Clarion Hotel Fountainbleu Hotel and Conference Center
8 - 4 p.m.

Please Register online ONLY
(click on the link 
below or copy and paste into web browser):
.https:// https://www.eventbrite.com/e/the-changing-tides-of-casemanagement- tickets-56208200240 


7 am - 8:15 am:   Registration and Vendor Networking - Coffee/Tea provided
8:15 - 9:15 am:    Palliative Care: Uncovering What is Valuable - 1.0 Ethics CEU
                                                                            Kathy Dore James, MSN, FNP-BC, ACHPN
                                                                            Palliative Care Nurse Practitioner and Program Coordinator
                                                                            Nanticoke Memorial Hospital

        9:15 - 10:15 am:  Which Road to Take to Untangle the Webs Created with Utilization Review Today
                                                                            Janan K. McElroy, RN CPUR, Director, Case Management       
                                                                             Nanticoke Memorial Hospital

        10:15 - 10:45 am: Vendor Networking

        10:45 - 12:15 pm: Behavioral Health Services and Family in Recovery-1.5 Mental Health CE
                                                                             Kaitlyn Smith, Treatment Consultant
                                                                             Morgan Pagels, Treatment Representative              
                                                                             Delphi Behavioral Health Group

        12:15 - 1:45 pm:  Lunch Provided & Door Prize Drawings

        1:45 - 2:45 pm:   Population Health: Coordinating Care Throughout an Accountable Care Organization 
                                                                       Patricia Resnik,
                                                                       VP, Care Management, CarelinkNow
                                                                       Christiana Care Health System

                                   CalvertHealth CARES Program:  Making a PACCT to CARE
                                                                       Karen Twigg,
                                                                       Director, Care Coordination and Integration
                                                                       CalvertHealth Medical Center

2:45 - 345 pm:   Transitions of Care With VBP (Value Based Purchasing):  How Does  
                                   SNF Readmission Penalty Change Things    
                                                                       Kelly Arthur, Improvement Consultant
                                                                       Sheila McLean, Vice President
                                                                       Health Quality Innovators (QIO to CMS)

         3:45 - 4 pm:       Closing Remarks





Susan Westgate, MBA, MSW, LCSW-C
National Director of Behavioral Health AbsoluteCARE, Instructor

Breakfast and Lunch Provided, Complimentary Parking Available

6.0 CEUs for: SWs, RNs, Case Managers, MDs
**This Training provides 2 hours LGBTQ for DC licensed SWs, RNs and MDs and 4 hours of Ethics for DC and MD licensed SWs

LGBTQI+ individuals face a myriad of social challenges and adversities including higher suicide rates, increased likelihood of mental health concerns, poverty – all resultant from the stress of being one’s true self. LGBTQI+ individuals are more likely to experience healthcare access-related challenges and profound disparities in care. These challenges add to prevailing patterns of individual and structural trauma and are complicated by the culture of healthcare and the dominant medical model that edits out the personal details of the individual receiving care. However, these challenges are ultimately preventable if we as practitioners change our respective lens and advocate on behalf of those we serve. This training is designed to highlight the relevancy and ethics of competent care for LGBTQI+ individuals as well as the ethical need to infuse core social justice concepts into healthcare practice settings.

Attendees will:
  • Recognize how perceptions and value systems impact the care provided to LGBTQI+ patients
  • Determine health structural disparities that impact the provision of care with attention to the SDoH
  • Examine the effects of the lived experience of LGBTQI+ individuals accessing disparate care
  • Identify meaningful strategies based on the ethical principal of social justice for effective engagement with LGBTQI+ individuals and families by blood and by choice
  • Employ empowerment-based language that translates to the provision of affirming care
Sponsored by American Case Management Association Maryland Chapter
Please Register online ONLY (click on link below or copy and paste into web browser):


  • ACMA Member: $60.00 (please provide Member # at the time of registration)
  • Non-Member: $90.00
  • Join ACMA--$135/year (Maryland Chapter includes those who live/work in DC/MD/DE. See website for discounted rates)  Click on link below or copy and paste into web browser:                                                                           https://www.acmaweb.org/pages/membership/join.aspx
Contact Valarie Barnes 301-877-5569 or Email vdbmoore@gmail.com
Janet Blondo 301-356-0224 or Email jblondo2@gmail.com
Maimuna Jah at 301-877-4255
Eventbrite issues contact: Susan Martin, Education Committee member, 410-337-1550; acmamaryland@gmail.com
8:00 – 8:45 AM       Registration, Networking with Vendors, Continental Breakfast
8:45 – 9:00 AM       Welcome Remarks, ACMA Maryland Chapter Board Representative
9:00 – 10:30 AM     The Ethical Case for Understanding the Needs of LGBTQI+ Patients
10:30–10:45AM      Break (Network with Vendors and each other)
10:45–12:15PM      The Ethical Case for Understanding the Needs of LGBTQI+ Patients
12:15–1:00 PM       Lunch (provided), Vendor Networking & Door Prize Drawings
1:00 – 2:30 PM       The Ethical Case for Understanding the Needs of LGBTQI+ Patients
2:30 – 2:45 PM       Break
2:45 – 4:15 PM       The Ethical Case for Understanding the Needs of LGBTQI+ Patients
4:15 – 4:30 PM       Closing Remarks, ACMA Maryland Chapter Board Representative
About the Instructor: Susan Westgate, MBA, MSW, LCSW-C is the National Director of Behavioral Health at AbsoluteCare and a Clinical Instructor at the University of Maryland School of Social Work. She participated in a CSWE-sponsored National Trauma Task Force work-group that focused on the intersection of ethics and trauma-informed practice. She has received numerous teaching awards and is published in several professional journals.


Healthcare Challenges:
This is Us 
Solution Focused Networking
March 14, 2019
3:30 pm—8:00 pm
Adventist HealthCare Shady Grove Medical Center 
9901 Medical Center Drive Rockville, MD 20850

Joanne F. Fletcher, EdD, RN, ACM
Assistant Professor
Exemplary Faculty
Doctor of Nursing Practice Program

3:30 — 4:30 Registration and Meet with Vendors
4:30- 6:00 Roundtable Discussions:  Topics discussed and recorded at each table
6:00 — 6:45 Dinner (provided) and Meet with Vendors
6:45 — 7:00 Recognition of New and Current ACMs
Recognition of Social Workers for SW Month
7:00- 8:00 Summary from each table on topics
8:00 Closing Remarks
Others who should come:
 Those looking for updates on case management tools and insights for challenging cases
 Those interested in the benefits of becoming a Certified Case Manager
 Those seeking connection with case management colleagues

  • Are you curious to know how other hospitals are managing the complex situations we experience in our daily Case Management lives? 
  • Interested in how to enhance your case management processes?
  • Want to connect with other case managers to share best practices and strategies to manage their stress?
  • Are you interested in learning how others prepared to pass their ACM exam?
Join us for stimulating roundtable discussions on wrestling with and overcoming our challenges. case managers and case management leaders will have the opportunity to share their experiences, learn from others about case management best practices, while networking with one another.

Roundtable topics selected include:
 Engagement of high risk and resistant patients
 Accessing resources for Undocumented and Underinsured Patient
 Strategies for ACM success
 MDR’s: Best Practices for the Case Manager
 Strategies for successful continuum of care
 Techniques to manage job stress

Upon completion of this program attendees will be able to:
 Discuss innovative practices and approaches to engaging high risk and resistant patients.
 Describe strategies for ACM exam preparation and success.
 Discuss and understand best practices for MDR’s and strategies for successful continuum of care.
 Explore techniques that are being used to manage job stress in this hectic environment.
Continuing Education:
Must participate in discussion to earn CEUs.
Nursing: 2.0 hrs.
Social Work: 2.0 hrs.
Case Management (ACM): 2.0 hrs.

Maryland Chapter Annual Conference Links
September 21, 2019


Register Now

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American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247