Schedule & Session Information

Schedule & Sessions | Brochure

Conference Schedule

Thursday, August 22, 2019
Session Title
3:00 PM - 6:00 PMConference Registration
4:30 PM - 6:00 PMNetworking Reception with Sponsors & Exhbitors
6:00 PM - 7:00 PMSession 1: Air Traffic Control

Friday, August 23, 2019
Session Title
7:00 AM - 8:15 AMRegistration & Networking Breakfast with Sponsors & Exhibitors
8:15 AM - 8:45 AMWelcome Announcements & Chapter Business Meeting
8:45 AM - 9:45 AMSession 2: How to Screw Up, Stress Out and Get Nothing Done!
9:45 AM - 10:45 AMNetworking Break with Sponsors & Exhibitors
10:45 AM - 11:45 AMSession 3: Those Other Puzzle Pieces: Caregivers and the Social Determinants of Health
11:45 AM - 12:30 PMNetworking Lunch with Sponsors & Exhibitors
12:30 PM - 1:00 PMGiveaways
1:00 PM - 2:00 PMSession 4: Breaking Down Silos in the Health Care Revenue Cycle
2:00 PM - 2:30 PMCase Manager of the Year Presentation & Leadership Awards
2:30 PM - 3:30 PMSession 5A: Transplant Social Work: Ethics and Practice Challenges
2:30 PM - 3:30 PMSession 5B: Key Case Management Aspects for Individuals with Developmental Disabilities
3:30 PM - 3:45 PMBreak
3:45 PM - 4:45 PMSession 6: Florida Medicaid Overview and Updates

Conference Sessions

Session 1: Air Traffic Control

Rebecca Gomez, MD
Medical Director Observation
Advent Health · Altamonte Springs

Tia Llewellyn, MSW
Operations Manager · Case Management
Advent Health · Orlando

It is vital to create an environment of ownership for the patient and identify barriers to a safe discharge early on. Learn firsthand from an open, 75-bed observation unit at a quaternary care hospital that accepts all observation patients – regardless of diagnosis or complexity – and coordinates care among many hospitalists and specialists. Discuss specific challenges and successes to build efficiency, ensure quality of care and drive down costs in this busy observation unit. Discover the unique ways this unit has found to work more efficiently and improve outcomes for patients through consistent physician, nursing and care management leadership.


  1. Analyze strategies to become sustainably cost-effective to meet the expanding role of observation care.
  2. Develop consistent procedures to decrease length of stay in a large, open unit.
  3. Discuss mechanisms to manage a high-volume unit with many providers while maintaining high-quality outcomes.

Session 2: How to Screw Up, Stress Out and Get Nothing Done!

Dr. Steve Bedwell
Perspective Power, LLC · Winter Garden, FL

To succeed, we need to understand why we sometimes fail. Dr. Steve offers a hilarious, highly interactive masterclass in missing the obvious, distressing yourself and procrastinating like a pro! Drawing inspiration from a ping-pong ball, a dead housefly and Shania Twain, he will make you laugh harder during a health care meeting than you ever thought possible. Then, after this roller coaster ride of “grab ’em by the eyeballs” fun, you will learn habit hacking – a three-part step system for avoiding burnout and responding to leadership (and personal) challenges more mindfully. These effective, science-smart tactics will be explained in such straightforward terms that you can put them to work immediately; powerful and time-efficient.


  1. Discover what it means that we must sometimes “fail” in order to achieve success.
  2. Discuss a three-step system to avoid burnout and respond to leadership challenges more mindfully.
  3. Master science-based, effective tactics to avoid stress and procrastination.

Session 3: Those Other Puzzle Pieces: Caregivers and the Social Determinants of Health

Nina Pascoe, BSN, MSHS, RN, PCCN, ACM-RN
· Tampa, FL

Ever had a solid discharge plan go bust? You lined up what the patient needed, but did you look at those other puzzle pieces off to the side? This presentation will introduce you to factors that need to be considered about the patient’s caregivers and how to support those caregivers. The impact of the social determinants of health will be reviewed as they relate to discharge planning. In addition, we will explore strategies to mitigate negative impacts of the social determinants of health.


  1. Define the concept of caregiver burden and identify factors contributing to the burden.
  2. Identify caregiver concerns.
  3. Get strategies to support and educate caregivers.
  4. Explore ways to identify negative impacts to the social determinants of health.
  5. Discuss methods to mitigate variants in the social determinants of health.

Session 4: Breaking Down Silos in the Health Care Revenue Cycle

Timothy N. Brundage, MD, CCDS
Medical Director, CEO
Brundage Group · St. Petersburg, FL

Accurate reporting of quality metrics with supporting documentation is critically important to thrive in the value-based pay for performance era. Discuss how to not only document to support the DRG, but also the appropriate reporting of quality metrics and documenting to accurately support medical necessity of IP status. The conversation will include clinical scenarios and basic coding elements will also be reviewed to support accurate reporting of quality metrics in our value-based care era.


  1. Discuss the impact of documentation to support quality reporting.
  2. Review key components to support medical necessity from admission.
  3. Apply concepts with interactive clinical scenarios to use in various practice settings.

Session 5A: Transplant Social Work: Ethics and Practice Challenges

Nicole Bernier, LCSW, ACM-SW
Inpatient Kidney and Pancreas Transplant Social Worker · Case Management
Tampa General Hospital · Tampa, FL

Nicole Nevitt, LCSW
Social Worker · Case Management
Tampa General Hospital · Tampa, FL

Organ transplantation is a highly specialized medical practice that profoundly changes lives. As with anything that has that power, it comes with significant ethical considerations regarding allocation of life sustaining organs. This session will highlight the social worker’s role throughout the entire process from evaluation for transplant to receiving an organ and lifelong post-transplant care. Many of the problem-solving skills highlighted can be applied to broader circles of complex patients outside of those pursuing organ transplantation.


  1. Gain an understanding of the transplant social work role on the interdisciplinary team and describe a transplant psychosocial assessment and how it differs from a traditional case management assessment.
  2. Discuss the overall transplant evaluation process and what happens after evaluation.
  3. Consider the ethics in transplant candidacy, including psychosocial barriers to transplant such as medical concerns, financial concerns, changes in social supports and variances among transplant centers on definitions of support needs.
  4. Identify resources and assistance available to move patients forward for transplant.
  5. Describe the long-term role of social workers in a post-transplant patient’s ongoing needs.

Session 5B: Key Case Management Aspects for Individuals with Developmental Disabilities

J. Reed Stephen

Agency for Persons with Disabilities · Tallahassee, FL

Due to a lack of resources in Florida, there is a waiting list of more than 20,000 individuals with developmental disabilities to access services. The only process to expedite services is through the Crisis Waiver Enrollment (CWE) Process, which has three categories of need that can facilitate placement onto the waiver. These include “homelessness,” “a danger to themselves or others” and “caregiver unable to provide care”. This session will detail these concepts as well as the nuances of coordinating services within the continuum of care and the primary payer guidelines.


  1. Describe the developmental disabilities covered by the Medicaid, Home and Community Based Services Waiver as a part of the Florida State Plan Medicaid and how it co-exists with other Medicaid programs.
  2. State the specific diagnoses covered by the waiver (8) and the genetic and psychometric tests deemed presumptively valid to establishing the Agency for Persons with Disabilities (ADP) eligibility by diagnosis type.
  3. Develop knowledge about funding sources (state and federal) for community-based services and supports for individuals with developmental disabilities.
  4. Define the Crisis Waiver Enrollment process for individuals established as eligible for APD but currently on the waiting list of approximately 22,000 individuals for HCBS Waiver-funded services, and the three categories of Crisis Enrollment under 1) Homelessness, 2) A Danger to Themselves or Others and 3) Caregiver Unable to Provide Care.

Session 6: Florida Medicaid Overview and Updates

Calvin Smith, BA
Program Administrator · Medicaid
Agency for Health Care Administration · Orlando, FL

The Agency for Health Care Administration, Medicaid division, will provide an overview about the Florida Medicaid program, including “What is Medicaid?,” “What agencies are involved?” and “What has changed with the program?” You will learn about the components that make up the Statewide Medicaid Managed Care program: integrated Managed Medical Assistance and Long-Term Care, and the new dental program. You will also get resources and learn how to stay informed about changes to the Medicaid program.


  1. Get an overview of the Florida Medicaid Program
  2. Describe changes to the Statewide Medicaid Managed Care program.
  3. Obtain resources about the Florida Medicaid Program.

Florida Chapter Annual Conference Links
Date to be Determined


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