Schedule & Session Information

Schedule & Sessions | Brochure

Conference Schedule

Friday, August 9, 2019
Session Title
7:00 AM - 8:00 AMRegistration and Networking Breakfast with Sponsors & Exhibitors
8:00 AM - 8:20 AMWelcome Announcements and Chapter Business Meeting
8:20 AM - 9:20 AMSession 1: Merging Street-Based, Integrated Care with Innovative Legal Coordination: Key Components and Outcomes from a Flexible Care Management Model Rooted in Harm Reduction
9:25 AM - 10:20 AMNetworking Break with Sponsors and Exhibitors
10:25 AM - 11:25 AMSession 2: Use of ED Case Managers: A Pilot Study
11:30 AM - 12:30 PMSession 3: Partnering with Skilled Nursing Facilities: A New Concept
12:30 PM - 1:45 PMNetworking Lunch with Sponsors and Exhibitors
1:45 PM - 2:00 PMGiveaways
2:05 PM - 3:05 PMSession 4: Case Management Across the Continuum: A New VA Initiative
3:10 PM - 4:10 PMSession 5: Role of Complex Care Navigator
4:10 PM - 4:15 PMClosing Remarks

Conference Sessions

Session 1: Merging Street-Based, Integrated Care with Innovative Legal Coordination: Key Components and Outcomes from a Flexible Care Management Model Rooted in Harm Reduction

Michelle Conley, MSW
Vital Program Manager
REACH · Seattle, WA


More than 4,000 people sleep outside in greater Seattle most nights, one out of five have mental illness and one out of five use drugs or alcohol. During this session, a programmatic approach and strategies applied by an interdisciplinary team of case managers, social workers, chemical dependency specialists and nurses will be presented. Key aspects include meeting people where they are, building relationships and connecting people who live outside with what they need using a trauma-informed, harm-reduction and client-centered approach. The scope of unmet needs for homeless may involve everything from food and clothing to medical care, shelter and behavioral health treatment. Get practical approaches and creative partnerships utilized to meet these needs and improve the quality of life for program participants.



  1. Consider the benefits of a cross-system, harm-reduction approach to serving individuals with complex behavioral health needs.
  2. Identify effective methodologies for earning trust and increasing engagement of people with histories of homelessness, complex trauma and court involvement.
  3. Review a comprehensive interdisciplinary approach to case management and service delivery frameworks aimed at reducing recidivism and improving housing outcomes for those who live on the streets and use substances.
  4. Apply strategies for building relationships with people experiencing homelessness and their surrounding community, including law enforcement, local businesses, legal players, social service and medical providers.

Session 2: Use of ED Case Managers: A Pilot Study

Charmaine (Char) Iregui, MD, MA, FAAHPM
Palliative Medicine Physician and Bioethicist · Franciscan Hospice and Palliative Care
CHI Franciscan Health · University Place, WA

This presentation will aid hospitals considering implementing the emergency department nurse case manager role. The speaker will illustrate steps taken to conceptualize and operationalize this role for a pilot, inclusive of data collection and analysis that illustrates the impact of the role. In addition, there will be consideration for building and expanding the ED case manager role.


  1. Identify at least two services that the ED case manager provides.
  2. Describe the financial impact appreciated through appropriately diverting a hospital admission.
  3. Describe two pathways to consider while building your case to approach senior leadership for funding this new position

Session 3: Partnering with Skilled Nursing Facilities: A New Concept

Mona Chambers, MSN, RN
· Care Management
Harborview Medical Center · Seattle, WA

Faced with high census, high daily boarder-patient counts and increasing length of stay, Harborview Medical Center’s Bed Readiness Program partners with three local skilled-nursing facilities to expedite the discharge of clinically and socially complex patients. The program provides financial incentives for the skilled-nursing facility, as well as care coordination support and collaboration. This helps the hospital with patient throughput, which improves the hospital’s ability to serve more patients in the community.


  1. Identify the impetus for the establishment of the program.
  2. Explain the key elements of the program.
  3. Recognize the key quality measures for the program.

Session 4: Case Management Across the Continuum: A New VA Initiative

Steve Case, MHP, BSN, RN, CCM, ACM
Utilization Management/Quality · Safety & Value
Mann-Grandstaff VA Medical Center · Spokane, WA

The VA is a very large and complex health care system. It has many different benefits and programs for all veterans and trying to understand them and the way they are administered is a complex situation. The VA for many seems to be just the hospital, however, that is only one of the three main missions of the VA—case management in the VA has a very unique approach.


  1. Identify how to work with the VA.
  2. Recognize the size of the case management process within the VA.
  3. Explain VA rules and regulations.

Session 5: Role of Complex Care Navigator

Lesly Starling, BA, BSN, RN
RN Complex Care Navigator · Ambulatory Quality, CPC+
Kalispell Regional Medical Center · Kalispell, MT

Kalispell Regional Healthcare in Montana is partnering a registered nurse with community health workers as complex care teams go into patients’ home settings and the community. Their effort is to address clinical needs challenged by barriers to care related to social determinants of health. The care teams advance the continuum of care for medically complex patients with behavioral health issues in an effort to improve patient outcomes, prevent avoidable readmissions and reduce unnecessary ED visits. The initial 36 patients in the pilot program yielded nearly $1.8 million dollars in hospital savings.


  1. Discover key strategies and the value of collaboration working with super-utilizer patients.
  2. Review the benefit of technology, non-traditional workforce and patient-stated goals when coordinating rural care.
  3. Identify key data and metrics in complex care management.

Washington Chapter Annual Conference Links
August 9, 2019


Register Now

Event Information | Pricing and Policies | Register

Session Information

Event Information

Schedule & Sessions | Brochure

Sponsor & Exhibitor Information

Sponsor & Exhibitor Information

More Information

American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247