Schedule & Session Information

Schedule & Sessions | Brochure

Conference Schedule

Friday, May 10, 2019
Session Title
7:00 AM - 8:00 AMRegistration
8:00 AM - 8:25 AMWelcome Announcements and Chapter Business Meeting
8:30 AM - 9:30 AMSession 1 | The Exceptional Patient Experience
9:30 AM - 10:30 AMNetworking Break with Sponsors and Exhibitors
10:35 AM - 11:35 AMSession 2| Accessing Suicide Risk
11:40 AM - 12:40 PMNetworking Lunch with Sponsors & Exhibitors
12:40 PM - 1:00 PMGiveaways
1:00 PM - 2:00 PMSession 3 | Advance Directives, Ethics, and Dementia Patients
2:00 PM - 3:00 PMSession 4 | Current Child Protection Issues
3:00 PM - 3:15 PMBreak
3:15 PM - 4:15 PMSession 5 | Processing Feelings/Reactions to a Difficult Case
4:15 PM - 4:30 PMClosing Remarks

Conference Sessions

Session 1 | The Exceptional Patient Experience

Robin Johnson, BS
Patient Experience
HonorHealth · Phoenix, Arizona


The patient experience has become critically important to healthcare organizations impacting value-based purchasing payments. Patient expectations are evolving, and patients are becoming more engaged and educated health care consumers. Case Management leaders play an important role in operationalizing their organization's patient experience strategy. During this session, best practices will be shared to address challenges and achieve results.


  1. Explain the impact of the patient experience on value-based purchasing
  2. Describe a practical approach to change by hearing how one organization was able to embed critical aspects related to the patient Experience into healthcare operations
  3. Illustrate a patient-centered culture through focused standardization, training and integrating quality, safety and evidence-based care to clinical practice
  4. Review processes related to the patient experience to Case Management practice and understand the importance of leadership accountability sustained success

Session 2| Accessing Suicide Risk

David Farley, MSW, LICSW
Psychotherapist 2 – Crisis Social Worker
HealthEast St. Joseph’s Hospital · Minneapolis, Minnesota


In this session, the speaker will share his experiences from years of work conducting crisis assessments in an emergency room setting and illuminate the events that led to him seeking out more in-depth training in suicide assessment. Attendees will learn about a research-based clinical approach the speaker adopted in assessing suicide in a hospital setting.


  1. Identify Thomas Joiner's three commonalities among people who died of suicide
  2. Define thwarted belongingness, burdensomeness, and acquired ability to inflict lethal self-harm
  3. Discuss the importance of including the role of social media in suicide assessment

Session 3 | Advance Directives, Ethics, and Dementia Patients

Don Postema, Ph.D
Program Director of Medical Bioethics
HealthPartners – Regions Hospital · Minneapolis, Minnesota


In 2015, 47 million persons were reported with dementia and this number is rising. The extended timeframe spanning the advancing stages of dementia poses challenges for family and caregiver decision making and for healthcare professionals within the advanced care planning process. During this interactive session, questions will be explored including: Are there limits to what an Advance Healthcare Directive can specify for the future care of a patient with dementia? Can food and water given by hand be declined in advance even though the future demented self may want it?


  1. Discuss the role of Advance Healthcare Directives in the context of dementia
  2. Identify the ethical issues related to precedent autonomy and its clinical and social roles
  3. Explore common challenging situations and perspectives related to providing or withholding care, food and/or water for a demented patient

Session 4 | Current Child Protection Issues

Cynthia Hassan, BSW
Senior Child Protection Worker, Intake Screening
Ramsey County Child Protection · St. Paul, Minnesota


This presentation will discuss the purpose of the Child Maltreatment Screening Guidelines in Minnesota. Ramsey County Child Protection provides direction to local child welfare agencies, to promote statewide consistency in definition and practice, and to inform the public about types of child safety concerns that should be reported. Families and communities are best served when child maltreatment screening guidelines are clearly understood and readily available.


  1. Identify the role and expectations and role of mandated reporters
  2. Review role of the Child Protection Services
  3. Recognize signs of child abuse

Session 5 | Processing Feelings/Reactions to a Difficult Case

Robb Ruff, BCC
Director of Chaplaincy Services
HealthPartners – Regions Hospital · St. Paul, Minnesota


Attendees will observe a difficult and challenging case presented by a panel of health care professionals. This session will process the panel’s feelings and reactions as well as those of the audience.


  1. Review and process reactions to the case
  2. Discover ways to connect with those we serve and one another through insight into our own feelings and responses
  3. Review techniques to bring together caregivers to discuss the human side of healthcare

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American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247