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ACM Information

Upcoming Changes to the ACM and CMAC Programs

The National Board for Case Management (NBCM), as the governing body for the Accredited Case Manager (ACM) and Case Manager Administrator Certification (CMAC) programs, regularly meets to review and update requirements for both certifications.

In 2022, the NBCM made several changes with an effective date of January 1, 2023. A summary of these changes can be found below, with more information in the ACM Candidate Handbook and CMAC Candidate Handbook to be posted January 1:

- Removing the rescheduling fee

  • Currently, you may reschedule your ACM or CMAC one time without incurring a rescheduling fee. Starting January 1, you may reschedule your exam as often as you wish within your exam eligibility window, with no additional fee. You must still reschedule at least 48 hours ahead of your scheduled exam time or you will forfeit your exam fee.

- Adding options for continuing education credits

  • Currently, continuing education credits (CE) are available only for in-person or virtual educational events. Starting January 1, you will have additional options to accrue CE toward your ACM or CMAC, including participation on ACMA committees or boards, instruction of case management-related courses, or related university classwork. CE must be obtained during your renewal period to be eligible for use.

- Adding reinstatement fee

  • If your certification expires and the NBCM grants an extension of your renewal period, as of January 1, you may incur a fee to reinstate your certification. If you are allowed to reinstate your ACM or CMAC, you will retain your original expiration date.

We encourage you to thoroughly read the ACM or CMAC Candidate Handbooks when they are posted January 1 for more details on these changes. If you have questions not answered through one of the handbooks, contact us at certification@acmaweb.org or by phone at 501-907-2262.

A Certification for Health Delivery System Case Management and Transitions of Care Professionals

The ACM Certification was created by ACMA in 2005, and is designed specifically for health delivery system and transitions of care (TOC) case management professionals.



    This certification is unique among Case Management certifications because the examination:
    • Specifically addresses Case Management in health delivery system settings
    • Tests core Case Management knowledge that is shared by Nurse and Social Work Case Managers, as well as competency in the individual skills of each professional background
    • Utilizes clinical simulation testing methodology to test “competency beyond knowledge” – testing critical thinking skills and the ability to use knowledge in practical situations.

    The exam consists of two components. The first contains core case management questions that test the knowledge skills and abilities of registered nurse or social work Case Managers working in a hospital/health system. The second component is comprised of discipline specific clinical simulations. This discipline specific testing method reflects ACMA’s respect for the different roles practiced by registered nurse and social work case managers. A passing score on both the core and the discipline specific portions will entitle individuals to the ACM, (Accredited Case Manager) credential.

    ACMA Position Statement

    Nurses and Social Workers with 36 months of health delivery system experience should have their Accredited Case Manager credential, ACM, to practice Health Delivery System Case Management. ACM exam eligibility requires a minimum of twelve (12) months of Health System Case Management experience.

    Approved on December 2, 2016

    Who can take the ACM Certification examination?

    The ACM Certification examination is available to registered nurses and social workers. However, there are specific eligibility requirements necessary to take the examination. These requirements include a blend of education, paid work experience* and professional practice:

    • A Registered Nurse (RN) applicant must possess a valid and current nursing license that is in good standing. RN applicants must provide a nursing license number, state and expiration date.
    • Social Worker (SW) applicants must have a Bachelor's or Master's degree from an accredited school of social work OR a valid social work license that is in good standing. SW applicants must provide the degree, name of school and year of completion OR a current social work license number, state and expiration date.
    • All applicants must have at least one (1) year**, or 2,080 hours, of supervised, paid work experience employed as a case manager, or in a role that falls within the Case Management Functions and Expectations of a case manager, by a Health Delivery System.

      **Candidates with less than two (2) years of experience must provide supervisor contact information and an attestation that they have at least one (1) year of supervised case management experience on the ACM application. The NBCM recognizes that because case management experience, supervision and education vary, some case managers may be qualified to sit for the exam after only one (1) year of experience.

    If an applicant meets the eligibility requirements of both an RN and SW, they must indicate which exam they wish to take and provide the applicable documentation of eligibility.

    *Paid or unpaid internship experience does not count toward full-time work experience.

    When Can I Take the ACM Certification?

    Candidates have two test scheduling options:

    Option 1: Apply Now, Schedule Now. Candidates pay a small premium to schedule their exam to be taken within the next three months.

    Option 2: Quarterly Exam Scheduling. Candidates apply and test within the regularly scheduled deadlines and timeframes listed below.

    Candidates applying by: Will be eligible to test in:
    November 15 January, February or March
    February 15 April, May or June
    May 15 July, August or September
    August 15 October, November or December

    Candidates may submit their application at any time. All applications must be accompanied by full payment of application fees to be considered complete and ready for approval. Upon receipt of approval, candidates will receive a scheduling notice from ACM's testing partner and will be directed to schedule their examination through the testing partner's online portal, or by contacting the testing partner by phone.

    Failure of a candidate to schedule or take their examination within their assigned testing period will result in the forfeiture of all fees. Expedited (Apply Now, Schedule Now) testing payment is not a guarantee that you can schedule for a specific date. There are no refunds of the expedited testing premium.

    ACM Certification Statistics

    • Over 7,000 health delivery system case managers have earned the ACM Credential (as of November 2020)
    • 98% of ACM Credentialed professional feel the certification is applicable to their case management practice.
    • 47% of ACM Credentialed professionals indicate that the certification has increased their professional standing with their direct supervisor, coworkers, and increased their professional knowledge and competency.
    • 65% of case management departments report that case management certification is influential in hiring decisions, and over half prefer the ACM credential.
    • 90% of ACM Credentialed professionals would recommend the certification to other case managers.
    • A summary of ACM Certification Activities is available from the ACMA National Office upon request.

    What Do ACM Credentialed Professionals Say?

    "ACM Certification is well-recognized and respected within the healthcare and transitions of care systems. That is why I prepared for and obtained my certification. As a manager in the oldest public hospital in Arizona, it verifies my competence and expertise to my employers, peers and patients. It demonstrates by commitment to the case management field."

    - Nicole Mielke, LMSW, ACM-SW

    “I achieved my ACM Certification after 30 years of work in case management. Although I knew I had the knowledge, I didn’t have the unquestionable creditability - the credibility that comes with having your knowledge, comprehension and ability to apply tested and validated. That’s sweet!"

    - Ettie Lande, RN, BSN, ACM-RN, CMAC

    ACM Certification Study Guide Available

    How are you preparing to take the ACM Certification Exam? ACMA offers preparatory materials including a study guide and self-assessment exam. To learn more, click here.

    Questions? Visit the Frequently Asked Questions Section.


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    ACMA Announcements
    Time is running out to complete your curricula in order to receive continuing education certificates. All trainees must complete the curricula and evaluations prior to January 31, 2023. Log in to check your courses >>>
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    We are now accepting presentations for upcoming ACMA chapter conferences. If you have a unique solution, intervention or strategy to improve case management, this is a great opportunity to share your knowledge and be a part of ACMA's national-caliber education at the local level. There is no deadline to submit; presentations will be accepted throughout the year so you can prepare a submission as your schedule allows. Submit a presentation >>
    Save the Date! The 30th Annual National Case Management and Transitions of Care Conference and 24th Annual ACMA Meeting will take place April 21-24 in Washington DC! We hope to see you there! Learn more >>>
    American Case Management Association
    40 Rahling Circle
    Little Rock, AR 72223
    Phone: 501-907-ACMA (2262)
    Fax: 501-227-4247