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Standards of Practice & Scope of Services


To download the ACMA Standards of Practice and Scope of Services, click here.

About the Standards of Practice and Scope of Services

Developed in 2004, ACMA’s Standards of Practice for Hospital/Health System Case Management created the foundation for the practice of hospital/health system case management, and addressed the key tenets of the practice. In 2007, ACMA added to the Standards of Practice the Scope of Services for Hospital/Health System Case Management. This combined resource is widely recognized in case management practice as an essential reference guide for practitioners.

The ACMA National Board of Directors recognizes that as the representative body of health care delivery system case management and transitions of care professionals, our Standards of Practice and Scope of Services should reflect the changing health care environment and define the current minimum standards by which others benchmark the practice. An ACMA multidisciplinary taskforce convened to develop these current Standards of Practice and Scope of Services, which were released in 2013.

ACMA thanks its members for their input and feedback related to the Standards and Scope and their provisions. ACMA also thanks the Standards of Practice and Scope of Services Taskforce for its leadership in ensuring that the ACMA Standards and Scope accurately reflect the current practice of health care delivery system case management and transitions of care.

ACMA members receive a printed copy of the Standards of Practice and Scope of Services in the mail. Additional copies are available for purchase (see ordering information below). The Standards and Scope are available online in electronic format, free of charge to all health care professionals.

Ordering Information

To order a copy of the ACMA Standards of Practice and Scope of Services, click the below link for an order form. All ACMA members receive one free copy with their membership, additional copies are available for purchase at the following rates:

  • ACMA Members: $5/copy (plus shipping & handling)
  • Non-members: $15/copy (plus shipping & handling)

Click here to download the order form


This Week Only: Save $75

As an appreciation for being a valued member of the case management community, we are offering you $75 off registration for you to attend the 2018 Leadership and Physician Advisor Conference, November 5–7, in Huntington Beach, California! Use promo code: SAVE75. Don't wait! Registration will increase $150 this weekend. The offer is only good through this Friday, October 19. Save $75

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New This Year: Training for Physician Advisors

Are you new to the role as a Physician Advisor and need to get the knowledge required to perform effectively? Or perhaps you're a case management director or chief medical officer looking to improve your PA function? Plan to attend the Pre-Conference event at the 2018 Leadership and Physician Advisor Conference—Foundations for Physician Advisors—to kick off your conference experience. View takeaways and pricing options for this unique learning opportunity. Learn More

ACMA Mobile App - Regulation Library

ACMA is pleased to announce its newest benefit for members - the ACMA Mobile App. The first module available is the Regulation Library. This is where you can quickly find the regulations you need without a lengthy web search, learn how each requirement affects your case management practice and better leverage your time. The mobile app helps get the right information into your hands whenever and wherever you need it.To learn more, log into your Membership Account and go to the Resources tab under the Members Only Section. Not a member? Join today!

Compass Directional Training

Do you struggle with competency validation or staff training for case managers or physician advisors? Compass is proven in its effectiveness to teach the foundation of case management and is currently in use at more than 1,000 hospitals. Take an inside look at what this powerful training program has to offer. Learn More

American Case Management Association
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Phone: 501-907-ACMA (2262)
Fax: 501-227-4247