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Standards of Practice & Scope of Services

Case Management Standards of Practice and Scope of Services

Originally developed in 2004, with periodic modifications including the most recent revisions in 2020, ACMA’s Standards of Practice and Scope of Services for health care delivery and Transitions of Care (TOC) professionals is an essential reference guide for case management practitioners.

The ACMA National Board of Directors recognizes our Standards of Practice and Scope of Services should reflect the changing health care environment, delineate the continuum of services that are provided by health care delivery system case managers, provide professional parameters by which case managers deliver care and define the current minimum standards by which others benchmark the practice.

Read the CM Standards

Physician Advisor Standards of Practice and Scope of Services

Over the last decade, health systems are turning to the Physician Advisor role to address regulatory and payer requirements associated with medical necessity, utilization, accurate clinical documentation and appropriate patient status. The Physician Advisor role assists institutions to realize improved financial, quality and patient flow measures that are essential to achieving the goals of value-based care.

ACMA along with the Association of Physician Leadership in Care Management (APLCM) developed the Physician Advisor Standards of Practice and Scope of Services in 2019 to outline the general expectations, responsibilities, services delivered, requirements and competencies needed to function in the Physician Advisor role.

Read the PA Standards

Transitions of Care Standards of Practice and Implementation

ACMA Transitions of Care (TOC) Standards provide a framework – applicable across all care settings – to implement and evaluate a process to improve care transitions. In developing these standards, ACMA included representation from 15 organizations representing 10 practice settings that influence the navigation of our health care system.

TOC standards should be applied across all care settings and reflect the minimum elements necessary to create successful transitions. Each standard describes both the structures and the services required to meet that standard. There are over 2500 quality measures associated with care transitions, often practice specific. The ACMA TOC Standards seek to align these various measurements into consensus measures that guide the evaluation of effective care transitions. For additional TOC information, visit our website

Read the TOC Standards


Case Management Physician Certification (CMPC)

The Association of Physician Leadership (APLCM), in conjunction with the American Case Management Association (ACMA), announces the creation of the Care Management Physician Certification (CMPC). Designed specifically for physician advisors and leaders in health delivery system care management, the CMPC addresses a growing need to educate and credential physicians working within care management. Learn about CMPC >>>

ACMA Announces Promotion of Marlene Bober to Senior Vice President

The American Case Management Association is pleased to announce the appointment of Marlene Bober, MHA, ACM-RN to Senior Vice President. Bober joined ACMA as Vice President of Practice Development in January of last year, leading ACMA’s certification services, oversight of the Association of Physician Leadership in Care Management (APLCM), the Transitions of Care Standards of Practice and served as a clinical resource for content development. At the onset of the pandemic, Ms. Bober was instrumental in developing vital resources and tools for case management professionals to help educate practitioners in the areas of legislative updates, COVID-19 protocols, emergency preparedness and self-care. Read More >>>

ACMA Podcast - "Care Transitions Today" Season 2

ACMA's podcast dedicated to case management and transitions of care professionals began its second season on March 16, 2021. Care Transitions Today brings together thought leaders from around the country for frank, meaningful conversations about contemporary issues facing case managers. Season one is currently available on all major podcast platforms and be sure to subscribe to get the latest episodes from season two. Learn more about Care Transitions Today.>>>

ACMA Elects Three New National Board Members

ACMA is proud to announce the election of three new members to our National Board of Directors. Join us in welcoming Matthew Chappell, LCSW, ACM-SW, Jay Larrosa, MSN, PHN, RN-BC, ACM-RN and Jacqueline Moore, MSW, LCSW-C, RN, ACM-SW. Thank you to each of the candidates who were willing to run for election. ACMA continues to be fortunate in having many qualified professionals who can and are willing to volunteer their leadership expertise. Read the Full Press Release >>>

Validate Your Expertise Through Professional Certification

The Accredited Case Manager (ACM) Certification is for health care delivery system case management professionals and tests core case management knowledge that is shared by nurse and social work case managers. Case Management Administrator Certification (CMAC) validates the competency of case management administrators, managers and aspiring leaders and promotes professional practice standards. If you are not yet certified, we encourage you to apply and enhance your professional practice by putting a credential after your name. The application deadline is August 15 in order to test in October-December 2021. ACM >>> CMAC >>>

American Case Management Association
40 Rahling Circle
Little Rock, AR 72223
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247