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Email Troubleshooting
By whitelisting ACMA in your email as a safe sender, you can help us ensure you always receive our latest and most important emails. Otherwise, our emails could end up in your spam or junk folder. To ensure our emails continue to reach your inbox, add the following domains to your Safe Senders List in your email client:
  • acmaweb.org
  • aplcm.org
  • connectedcommunity.org (our email service provider)

Additionally, below are instructions for adding ACMA to your Safe Senders List across multiple email providers:

Outlook

  1. Right-click a message in the preview pane (double-check the Junk and Clutter folders for messages too).
  2. Click the drop-down list and select Junk.
  3. Select Never Block Sender's Domain.

NOTE: If the message was found in the Junk or Clutter folder, you can move it to the inbox.

Gmail

  1. Click the Gmail drop-down list (on the left side of the screen) and select Contacts.
  2. Add the "from" address to your contact list.

If the message was found in the spam folder, right-click it and select Not Spam. Additionally, you can move messages to their proper classification folder if needed.

AOL

Right-click on a message and select Add to Contacts. Alternatively, select Contacts on the left sidebar and add the sender's "from" address. If the message was found in the spam folder, right-click it and select Not Spam.

Yahoo

  1. Click the Contacts icon (in the upper left corner) and select New Contact.
  2. Add the sender's email address.

If the message was found in the spam folder, right-click it and select Not Spam. if you see the address in the block list, select the address you wish to remove and click Remove.

Other Email Providers

Add the sender’s “from” address to your contact list/address book. If the message was found in the spam folder, move it to the inbox or right-click it and select Not Spam.

 
 
Looking for additional resources and/or information for your IT department? Click here!
Announcements

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ACMA Swag is Now Available

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Share Your Research | Collaborative Case Management

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Now Accepting Presentations for Chapter Conferences

We are now accepting presentations for upcoming ACMA chapter conferences. If you have a unique solution, intervention or strategy to improve case management, this is a great opportunity to share your knowledge and be a part of ACMA's national-caliber education at the local level. There is no deadline to submit; presentations will be accepted throughout the year so you can prepare a submission as your schedule allows.
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SAVE THESE DATES | National Case Management Week

2027 - October 10-16
2028 - October 8-14

American Case Management Association
17200 Chenal Parkway Ste 300 #345
Little Rock, AR 72223
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247
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