Follow ACMA
Twitter Facebook Linkedin Instagram
Compass TrainingPublicationsPiVoTRecognitionResearchTransitions of CareEmail Troubleshooting
Email Troubleshooting
By whitelisting ACMA in your email as a safe sender, you can help us ensure you always receive our latest and most important emails. Otherwise, our emails could end up in your spam or junk folder. To ensure our emails continue to reach your inbox, add the following domains to your Safe Senders List in your email client:
  • (our email service provider)

Additionally, below are instructions for adding ACMA to your Safe Senders List across multiple email providers:


  1. Right-click a message in the preview pane (double-check the Junk and Clutter folders for messages too).
  2. Click the drop-down list and select Junk.
  3. Select Never Block Sender's Domain.

NOTE: If the message was found in the Junk or Clutter folder, you can move it to the inbox.


  1. Click the Gmail drop-down list (on the left side of the screen) and select Contacts.
  2. Add the "from" address to your contact list.

If the message was found in the spam folder, right-click it and select Not Spam. Additionally, you can move messages to their proper classification folder if needed.


Right-click on a message and select Add to Contacts. Alternatively, select Contacts on the left sidebar and add the sender's "from" address. If the message was found in the spam folder, right-click it and select Not Spam.


  1. Click the Contacts icon (in the upper left corner) and select New Contact.
  2. Add the sender's email address.

If the message was found in the spam folder, right-click it and select Not Spam. if you see the address in the block list, select the address you wish to remove and click Remove.

Other Email Providers

Add the sender’s “from” address to your contact list/address book. If the message was found in the spam folder, move it to the inbox or right-click it and select Not Spam.

Looking for additional resources and/or information for your IT department? Click here!


Join us for the 25th Anniversary ACMA National Conference, April 19-22, 2024 in Nashville, TN. Don't miss out on the most exciting case management conference of the year! Experience ACMA at National!

REGISTER TODAY! | ACMA 2023 Leadership & Physician Advisor Conference

Our 2023 Leadership and Physician Advisor Conference is October 18-20 in San Antonio, TX! Health plans and providers, this conference has everything you need. Find out more here!

Celebrate National Case Management Week

October 8-14 is National Case Management Week and ACMA has everything you need to celebrate. Let's come together and recognize the good work we do and the good people who do it. This year's theme is keeping the person at the heart of collaborative care. ACMA is helping you set the standard for celebration and recognition by providing materials and ideas to use at your location. Learn More >>>

Share Your Research | Collaborative Case Management

Do you have a project or measurable initiative you've instituted at your organization? Have you conducted research on a current issue in the field? Share your experiences and results with your professional community! Email your proposal (or ask any questions): Learn More >>>

Get ACMA News in the Palm of Your Hand

Join the conversation with ACMA! Text the keyword ACMA to 844-554-2497 to stay up to date on all the latest news and announcements, delivered straight to your phone!

Now Accepting Presentations for Chapter Conferences

We are now accepting presentations for upcoming ACMA chapter conferences. If you have a unique solution, intervention or strategy to improve case management, this is a great opportunity to share your knowledge and be a part of ACMA's national-caliber education at the local level. There is no deadline to submit; presentations will be accepted throughout the year so you can prepare a submission as your schedule allows. Submit a presentation >>

American Case Management Association
17200 Chenal Parkway Ste 300 #345
Little Rock, AR 72223
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247