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Email Troubleshooting
By whitelisting ACMA in your email as a safe sender, you can help us ensure you always receive our latest and most important emails. Otherwise, our emails could end up in your spam or junk folder. To ensure our emails continue to reach your inbox, add the following domains to your Safe Senders List in your email client:
  • (our email service provider)

Additionally, below are instructions for adding ACMA to your Safe Senders List across multiple email providers:


  1. Right-click a message in the preview pane (double-check the Junk and Clutter folders for messages too).
  2. Click the drop-down list and select Junk.
  3. Select Never Block Sender's Domain.

NOTE: If the message was found in the Junk or Clutter folder, you can move it to the inbox.


  1. Click the Gmail drop-down list (on the left side of the screen) and select Contacts.
  2. Add the "from" address to your contact list.

If the message was found in the spam folder, right-click it and select Not Spam. Additionally, you can move messages to their proper classification folder if needed.


Right-click on a message and select Add to Contacts. Alternatively, select Contacts on the left sidebar and add the sender's "from" address. If the message was found in the spam folder, right-click it and select Not Spam.


  1. Click the Contacts icon (in the upper left corner) and select New Contact.
  2. Add the sender's email address.

If the message was found in the spam folder, right-click it and select Not Spam. if you see the address in the block list, select the address you wish to remove and click Remove.

Other Email Providers

Add the sender’s “from” address to your contact list/address book. If the message was found in the spam folder, move it to the inbox or right-click it and select Not Spam.

Looking for additional resources and/or information for your IT department? Click here!

REGISTER TODAY | ACMA 2023 National Conference

Join us April 21-24, 2023 in Washington, D.C. for the ACMA 2023 National Conference. Don't miss out on the most exciting case management conference of the year! Experience ACMA at National! >>

Accepting Nominations for 2023 Case Management Hero Award

Have you or someone you know closely overcome an incredible obstacle? Have you witnessed a colleague doing something truly inspirational in our practice? Experienced loss yet persevered in an awe-inspiring way? We are looking for something extraordinary – something that inspires future professionals to step up in the face of adversity – to honor with the 2023 Case Management Hero Award. Discover and nominate >>

Get ACMA News in the Palm of Your Hand

Join the conversation with ACMA! Text the keyword ACMA to 844-554-2497 to stay up to date on all the latest news and announcements, delivered straight to your phone!

New Content Available in the Education Center

ACMA’s Education Center provides members with access to 30+ hours of free continuing education for every career need, viewable as publications and webinars. The content is constantly evaluated to provide you with the most relevant information, and we just added FOUR more webinars to our collection! Access this content by clicking Account Login, and choosing Membership. Once logged into your Members-Only portal, navigate to the Education Center tab and scroll down to check them out! If you need assistance accessing, please contact ACMA Member Services at or 501-907-2262.

Now Accepting Presentations for Chapter Conferences

We are now accepting presentations for upcoming ACMA chapter conferences. If you have a unique solution, intervention or strategy to improve case management, this is a great opportunity to share your knowledge and be a part of ACMA's national-caliber education at the local level. There is no deadline to submit; presentations will be accepted throughout the year so you can prepare a submission as your schedule allows. Submit a presentation >>

2023 National Conference Location Announced

Save the Date! The 30th Annual National Case Management and Transitions of Care Conference and 24th Annual ACMA Meeting will take place April 21-24 in Washington DC! We hope to see you there! Learn more >>>

American Case Management Association
17200 Chenal Parkway Ste 300 #345
Little Rock, AR 72223
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247