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ACM/CMAC Remote Proctoring

Rules for Remote Proctoring

ACMA is happy to announce remote proctoring as an option to take your certification examination. Remote proctoring is offered through PSI’s Bridge platform which will allow you to take your proctored test anytime, anywhere.

Candidates are expected to follow all rules and polices in place when taking their proctored examination. Violators may be assigned a warning and/or denied the opportunity to continue with their examination. If this occurs, you will forfeit your exam fee and be required to purchase a new exam.

Candidates must also have proper identification when taking their exam using the remote proctoring modality. THE NAME ON BOTH OF YOUR IDENTIFICATION MUST MATCH THE NAME ON YOUR PSI ACCOUNT. If you need to update your name, please call ACMA ahead of your exam (at least 48 business hours before your scheduled appointment). Failure to provide proper identification can result in a forfeit of your exam fee.

Examples of rules that must be followed:

  • No use of cell phones, smartwatches, tablets, or other electronic devices
  • Entire face must be visible at all times. Covering the camera is not allowed
  • Exam setting must be in a private setting (preferably an enclosed room with a door). Open public space is not allowed
  • You must remain at your workspace area
  • No form of talking, whispering, or moving your lips are allowed
  • Capture of screenshots of the test screens or the tests results page are not allowed
  • Browsing other websites are not allowed
  • Breaks are not allowed
  • Food and drinks are not allowed except for water in a clear glass or plastic bottle (label must be removed)
  • No reference materials, scratch paper, pen & pencils, calculator, and dry erase white board are allowed
  • Ensure your laptop is fully charged or plugged into the charger
  • Ensure those nearby are aware you are taking your exam. If anyone enters the room, your exam will be shut down and you will not be able to resume
  • Your laptop/computer must meet the hardware and software check. To avoid system compatibility issues, we strongly recommend using a personal laptop or computer for remote testing
  • Failure to comply with the remote proctoring rules can result in a forfeit of your exam fee


System Requirements for Remote Proctoring

Before taking an ACM exam that is remote proctored, your system must have certain technical requirements in place. If your system does not meet the requirements before starting your examination, you may not be able to test and will forfeit your exam fees. Please ensure your device is compatible in advance.

Candidates will be required to run a hardware and software check. The hardware check should be done before scheduling your remote proctor appointment. The software check is done on the day of the exam. We suggest logging into your PSI account – PSI Bridge Portal at least 30 minutes before the start of your exam appointment to run the software check and security scans of your testing environment. To avoid system compatibility issues, we strongly recommend using a personal laptop or computer for remote testing.

To ensure your laptop/computer meets the hardware and software check, we highly recommended completing the tutorial prior to your examination appointment. The link to the tutorial can be found on the appointment confirmation email which will be sent from PSI after you have scheduled your appointment.

PSI Bridge does not currently support:

  • Tablets
  • Mobile devices
  • Chromebooks
  • MacBook Pro
  • Virtual machines

Please visit PSI Support to obtain additional information about PSI’s Bridge System requirements for remote proctoring.


*We highly recommend using a personal laptop or computer. Firewalls, servers, and security settings may prevent PSI’s software from operating properly, thus the strong recommendation to use a personal laptop or computer for which you have administrative rights. If you do not ensure PSI Bridge compatibility and support with your computer ahead of your scheduled exam time, you may not be allowed to test and will forfeit your exam fee.


Helpful Resources

Quick start Guide
https://www.psiexams.com/test-takers/support/

Full Guide to PSI Online Proctor Process Flow
https://www.psiexams.com/test-takers/support/

Tips and Tutorials
https://www.psiexams.com/test-takers/online-proctoring-guide/

Technical Support
Live Online Proctoring (Day of Exam)
1-855-539-0716
https://www.psiexams.com/test-takers/support/\

Frequently Asked Questions

Can I use my work laptop?

How do I switch my exam appointment from in person to remote proctoring?

Is there a cost to switch my exam appointment from in person to remote proctoring?

Will I receive my score once I have completed the exam?

What happens if there is a technical issue while I am taking my exam?

Is the check-in process the same as in person?

My name on my registration does not match my identification that will be used for check-in purposes. Is this okay?

What if I cannot secure a private space for the exam?

What happens if I need a bathroom break?

How do I check to determine if my laptop/computer is compatible with remote proctoring?

What happens if I cannot start the exam due to a technical issue?

What is the process for rescheduling my appointment?

What is the process if I do not pass my exam?

Is the exam scored in the same manner as taking it in person at a PSI testing site?

Will someone be watching me the entire time?

What happens if I accidentally disobey the general instructions?

My laptop/computer is not compatible with remote proctoring; can I get a refund?

What is the process for requesting ADA accommodations?

What happens if I accidentally disagree with the Non-Disclosure Agreement (NDA)?

How are the remote proctoring appointments scheduled? For example, Is there a buffer time in between appointment times if the core and sim are scheduled back-to-back?

Will the system prevent overlapping of scheduling appointments? For example, if the Sim portion is scheduled for 9:00 am (requires 90 mins) can you schedule the core portion for a 9:30 am appointment?

Can I use my work laptop?

We highly recommend using a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly which may result with your exam being forfeited.



How do I switch my exam appointment from in person to remote proctoring?

Sign into your PSI account. Cancel your scheduled appointment. Reschedule your appointment using the online proctored (live) option. For ACM: if you are testing on both exam parts, be sure to cancel and reschedule both exam parts; cancelling and/or rescheduling of one exam part does not automatically cancel and/or reschedule the other part.



Is there a cost to switch my exam appointment from in person to remote proctoring?

If your eligibility period is still active, there is no cost to switch from onsite to remote proctoring or vice versa.



Will I receive my score once I have completed the exam?

You will receive your score no later than 48 business hours from the end of your exam.



What happens if there is a technical issue while I am taking my exam?

Notiify the proctor immediately by initiating a chat using the exam chat tool. You may also contact PSI technical support at 855-539-0713



Is the check-in process the same as in person?

Please see the remote-proctoring check-in process.



My name on my registration does not match my identification that will be used for check-in purposes. Is this okay?

Your name on your ID must match the name on your exam registration. If you need to update your name, please contact ACMA ahead of your exam (at least 48 business hours before your scheduled appointment) Failure to provide proper identification can result in a forfeit of your exam fee.



What if I cannot secure a private space for the exam?

In order to take your exam using remote proctoring, you must secure a private space/room, preferably with a door you can close. If you cannot obtain a private space, to avoid forfeiting your examination fee we recommend you take your exam at one of PSI’s in-person testing facilities.



What happens if I need a bathroom break?

Bathroom breaks are not allowed for ACMA exams, given the nature of the remote proctoring testing.



How do I check to determine if my laptop/computer is compatible with remote proctoring?

Please see information about system requirements and to run a system compatibility check before taking your exam.



What happens if I cannot start the exam due to a technical issue?

Contact PSI Support immediately at 855-539-0713



What is the process for rescheduling my appointment?

Appointments can be cancelled or rebooked 48 hours before the booked appointment time. Failure to cancel or rebook within this time will result in forfeiting exam fees. Log into your PSI account to reschedule your appointment. For ACM: if you are testing on both exam parts, be sure to reschedule both exam parts; rescheduling of one exam part does not automatically reschedule the other part.



What is the process if I do not pass my exam?

To apply for a retest, candidates should go to the ACM Portal and log in using the credentials provided at the time of their initial account setup. Clicking on the “Retest Application” tab available within the account will open a pre-populated application form. Candidates should verify the information is correct and complete, and then submit their application for approval.



Is the exam scored in the same manner as taking it in person at a PSI testing site?

The exam is scored in the same manner as taking it in person. For additional information on exam scoring please visit https://www.acmaweb.org/section.aspx?sid=127



Will someone be watching me the entire time?

Yes, a proctor will be monitoring activity from the start of your exam to the end.



What happens if I accidentally disobey the general instructions?

The action taken depends on the situation. You may be given a warning or not allowed to continue with your examination. It is very important you review the do’s and don’t’s ahead of your exam.



My laptop/computer is not compatible with remote proctoring; can I get a refund?

ACMA does not provide refunds. You have the option to obtain a laptop that is compatible or take your exam in person at one of the PSI’s testing facilities.



What is the process for requesting ADA accommodations?

If you need accommodations for a visual, sensory, or physical disability, you may request these by completing the form. All accommodation requests are reviewed by PSI’s accommodations team. Please note: PSI’s accommodation team will assist with scheduling your exam appointment after your accommodation(s) has been approved. If you call PSI’s regular testing scheduling number, you must tell them you are approved for accommodations, or you may not receive your accommodations in a timely manner.



What happens if I accidentally disagree with the Non-Disclosure Agreement (NDA)?

If you disagree with the NDA, your exam will not be launched. Your examination fee will also be forfeited.



How are the remote proctoring appointments scheduled? For example, Is there a buffer time in between appointment times if the core and sim are scheduled back-to-back?

The system will require you to close out the first session before starting the second. You will need to check in again and complete the security screening for the 2nd portion if scheduled back-to-back.



Will the system prevent overlapping of scheduling appointments? For example, if the Sim portion is scheduled for 9:00 am (requires 90 mins) can you schedule the core portion for a 9:30 am appointment?

The system will not allow overlapping appointments. You will need to check in again and complete the security screening for the sim if scheduled back-to-back.



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