Rules for Remote Proctoring
ACMA is happy to announce remote proctoring as an option to take your certification examination. Remote proctoring is offered through Pearson VUE’s OnVUE online testing platform, which will allow you to take your proctored test anytime, anywhere.
Candidates are expected to follow all rules and polices in place when taking their proctored examination. Violators may be assigned a warning and/or denied the opportunity to continue with their examination. If this occurs, you will forfeit your exam fee and be required to purchase a new exam.
WORK devices of any kind are not allowed for remote proctoring. Your exam will automatically be forfeited if a WORK device is used for remote proctoring. Before you book your appointment, you must ensure you meet the minimum requirements listed on Pearson VUE’s landing page. You must also complete the “Run system Test.” If your device does not meet OnVUE’s testing requirements, your appointment will be canceled, and your exam will be forfeited.
Candidates must also have proper identification when taking their exam using the remote proctoring modality. THE NAME ON BOTH OF YOUR IDENTIFICATION MUST MATCH THE NAME ON YOUR PEARSON VUE ACCOUNT. If you need to update your name, please call ACMA ahead of your exam (at least 7 business hours before your scheduled appointment). Failure to provide proper identification will result in a forfeit of your exam fee. Middle initials/names, and addresses are not reviewed during the check-in process.
Examples of rules that must be followed:
- No use of cell phones, smartwatches, tablets, or other electronic devices
- Entire face must be visible at all times. Covering the camera is not allowed
- Exam setting must be in a private setting (preferably an enclosed room with a door). Open public space is not allowed
- You must remain at your workspace area
- No form of talking, whispering, or moving your lips are allowed
- Capture of screenshots of the test screens or the tests results page are not allowed
- Browsing other websites are not allowed
- Breaks are not allowed
- Food and drinks are not allowed except for water in a clear glass or plastic bottle (label must be removed)
- No reference materials, scratch paper, pen & pencils, calculator, and dry erase white board are allowed
- Ensure your laptop is fully charged or plugged into the charger
- Ensure those nearby are aware you are taking your exam. If anyone enters the room, your exam will be shut down and you will not be able to resume
- WORK devices of any kind are not allowed for remote proctoring. Your exam will automatically be forfeited if a WORK device is used for remote proctoring
- Failure to provide proper identification will result in a forfeit of your exam fee.
System Requirements for Remote Proctoring
Before taking an ACM exam that is remotely proctored, your system must have certain technical requirements in place. If your system does not meet the requirements before starting your examination, you may not be able to test and will forfeit your exam fees. Please ensure your device is compatible in advance.
Before you book your appointment, you must ensure you meet the minimum requirements listed on Pearson VUE’s landing page. You must also complete the “Run system Test.” If your device does not meet OnVUE’s testing requirements, your appointment will be canceled, and your exam will be forfeited.
Pearson VUE OnVUE’s testing platform does not support:
- Virtual Machines
- Beta versions of Windows or MacOS
- Tablets, phones, earbuds, headphones, or watches
- Secondary displays or touch screens
- Corporate Network or Virtual Private Networks (VPNs)
Please visit Pearson VUE to obtain additional information about OnVUE’s online testing platform.
Helpful Resources
OnVUE online testing information
https://www.pearsonvue.com/us/en/acma/onvue.html
Take a tour of a Pearson Professional Center
https://www.pearsonvue.com/us/en/test-takers/pearson-professional-center-tour.html
What to expect in a Pearson VUE Testing Center or online testing with OnVUE
https://www.pearsonvue.com/us/en/test-takers/resources.html#what-to-expect
Pearson VUE’s network of test centers
https://www.pearsonvue.com/us/en/test-takers/test-centers.html
Pearson VUE demo test
https://www.pearsonvue.com/us/en/test-takers/demo-test.html
Frequently Asked Questions
Can I use my work laptop?
How do I switch my exam appointment from in person to remote proctoring?
Is there a cost to switch my exam appointment from in person to remote proctoring?
Will I receive my score once I have completed the exam?
What happens if there is a technical issue while I am taking my exam?
Is the check-in process the same as in person?
My name on my registration does not match my identification that will be used for check-in purposes. Is this okay?
What if I cannot secure a private space for the exam?
What happens if I need a bathroom break?
How do I check to determine if my laptop/computer is compatible with remote proctoring?
What happens if I cannot start the exam due to a technical issue?
What is the process for rescheduling my appointment?
What is the process if I do not pass my exam?
Is the exam scored in the same manner as taking it in person at a Pearson VUE testing site?
Will someone be watching me the entire time?
What happens if I accidentally disobey the general instructions?
My laptop/computer is not compatible with remote proctoring; can I get a refund?
What happens if I accidentally disagree with the Non-Disclosure Agreement (NDA)?
Will the system prevent overlapping of scheduling appointments? For example, if the Sim portion is scheduled for 9:00 am (requires 90 mins) can you schedule the core portion for a 9:30 am appointment?
Can I use my work laptop?
No, WORK devices are not allowed for remote proctoring. Your exam will automatically be forfeited if a WORK device is used for remote proctoring.
How do I switch my exam appointment from in person to remote proctoring?
Log into your Pearson VUE account. Cancel your scheduled appointment. Reschedule your appointment using the online proctored (live) option. For ACM: if you are testing on BOTH exam parts, be sure to cancel and reschedule BOTH exam parts; cancelling and/or rescheduling of one exam part does not automatically cancel and/or reschedule the other part.
Is there a cost to switch my exam appointment from in person to remote proctoring?
If your eligibility period is still active, there is no cost to switch from onsite to remote proctoring or vice versa.
Will I receive my score once I have completed the exam?
Unless the exam is in a beta period, you will receive immediate scoring. Scores can also be found by logging into your Pearson VUE account.
What happens if there is a technical issue while I am taking my exam?
Notify the proctor immediately by initiating a chat using the exam chat tool.
Is the check-in process the same as in person?
Please watch the online testing with OnVUE.
My name on my registration does not match my identification that will be used for check-in purposes. Is this okay?
Your name on your ID must match the name on your exam registration. If you need to update your name, please call ACMA ahead of your exam (at least 7 business days before your scheduled appointment) Failure to provide proper identification can result in a forfeit of your exam fee. Middle names/initials and addresses are not reviewed during the check-in process.
What if I cannot secure a private space for the exam?
In order to take your exam using remote proctoring, you must secure a private space/room, preferably with a door you can close. If you cannot obtain private space, to avoid forfeiting your examination fee we recommend you take your exam at one of Pearson VUE’s in-person testing facilities.
What happens if I need a bathroom break?
Bathroom breaks are not allowed, given the nature of the remote proctoring testing.
How do I check to determine if my laptop/computer is compatible with remote proctoring?
Please see OnVUE testing requirements and run a system compatibility check.
What happens if I cannot start the exam due to a technical issue?
Contact Pearson VUE immediately at 877-392-3926.
What is the process for rescheduling my appointment?
Appointments can be cancelled or rescheduled 48 hours before the booked appointment time. Failure to cancel or rebook within this time will result in forfeiting exam fees. Log into your Pearson VUE account to reschedule your appointment. For ACM: if you are testing on both exam parts, be sure to reschedule both exam parts; rescheduling one exam part does not automatically reschedule the other part.
What is the process if I do not pass my exam?
To apply for a retest, candidates should go to the ACM Portal and log in using the credentials provided at the time of their initial account setup. Clicking on the “Retest Application” tab available within the account will open a pre-populated application form. Candidates should verify the information is correct and complete, and then submit their application for approval.
Is the exam scored in the same manner as taking it in person at a Pearson VUE testing site?
The exam is scored in the same manner as taking it in person. For additional information on exam scoring please click here.
Will someone be watching me the entire time?
Yes, a proctor will be monitoring activity from the start of your exam to the end.
What happens if I accidentally disobey the general instructions?
The action taken depends on the situation. You may be given a warning or not allowed to continue with your examination. It is very important you review the do’s and don’t’s ahead of your exam.
My laptop/computer is not compatible with remote proctoring; can I get a refund?
ACMA does not provide refunds. You have the option to obtain a laptop that is compatible or take your exam in person at one of Pearson VUE’s testing facilities.
What happens if I accidentally disagree with the Non-Disclosure Agreement (NDA)?
If you disagree with the NDA, your exam will not be launched. Your examination fee will also be forfeited.
Will the system prevent overlapping of scheduling appointments? For example, if the Sim portion is scheduled for 9:00 am (requires 90 mins) can you schedule the core portion for a 9:30 am appointment?
The system will not allow overlapping appointments. You will need to check in again and complete the security screening for the sim if scheduled back-to-back.