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Compass Directional Training

About Compass

Compass is an online learning system that teaches and tests solid foundational knowledge in case management and physician advisory practices. The system features two comprehensive course libraries – one for case managers and one for physician advisors.

Content is developed, validated and maintained by an advisory board of practice experts who monitor regulatory and practice changes.

The 2019 Compass includes the following content libraries and continuing education:


2020 Compass Features

Interactive web-based training modules
Updates for 2020 include changes to healthcare and practice including updates to the discharge planning and 2020 IPPS final rules, information on reimbursement for advance care planning and more
New Courses: Overview of Behavioral Health & Social Determinants and Community Care Management
Advance care planning skillset videos for the acute care and ambulatory clinic setting
Transitions of Care (TOC) Standards have been incorporated throughout the all content for all care settings
Scaled training videos to meet mobile learning needs
Competency exams to validate knowledge
Enhanced administrative reporting to make meaningful decisions on staff development
Digital companion e-manual available for download/print
Inclusion of up-to-date federal regulations, policies and practices
Continuum-based scenarios for each course
Standardized course length providing more retainable information
Optional LMS-integration of Compass course libraries and competency quizzes*
New continuing education credits for trainees every year
Applicable to all levels of nurse and social work case managers

*LMS functionality supersedes Compass platform functionality

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What Our Clients are Saying

Compass is proven in its effectiveness to teach the foundation of case management and is currently in use at over 1,500 facilities.

The ACMA Compass training is a critical and essential tool for our case management department’s staff education, training, and development. It provides a comprehensive and thorough validation of staff competencies.

Maureen Zukauskas, MS, BSN, RN, ACM-RN, CPHM
Nurse Manager
Hartford Hospital
The system-wide Case Management Department here at Cone Health is currently using Compass for several reasons:

We utilize the Compass Platform for all our new Department Case Manager employee orientation. I have selected 10 courses that all new orientees must complete in the first 90 days of orientation. The feedback has been absolutely positive.

We utilize Compass for all existing staff for annual competency validation. The staff love the platform, they can access Compass anywhere they have internet access and provides immediate verification of completion. Even our State Division of Health Service Regulation, was impressed with this process on a recent visit.

Lastly, all the staff love the ease of access and the CEUs they can earn throughout the year.

Compass has really automated some very tedious processes around regulatory requirements, CEUs and Orientation processes and has brought the Department into the 21st Century… We love Compass!!!!”

Dr. James T. Jones, PhD, RN, MSA, BSN
System-Wide Director of Care Management, Cone Health
The Compass modules offer a great resource with evidence-based information to help guide our new hires. I have used a number of items from Compass to help support our acute case management team learning as well as presentations to our Family Medicine Residency program. I appreciate having a resource which I trust is giving me accurate and up-to-date information.

Barbara Heilskov, BSN, MBA-HCM, PCCN
Population Care Management/UR
Mercy Medical Center

By using this consistent format with all Case Management Employees, I can be assured that everyone has heard the same information and has passed the basic expectations of that information so that any further training can start from a common place.

Susan Payne, RN, BSN, ACM-RN
Case Management/Social Services
Clearview Regional Medical Center

Compass offers case management-specific training and CEU's that are invaluable to all levels of case managers. We have it as "required" training for all new staff within the first 6 months of hire and are rolling it out as "required" for existing staff before the end of the year. The benefit of a standardized set of training modules that covers all aspects of case management is immeasurable to quality care. Thank you!

Monica Vickery, RN-BC, MSN, CCM
Director, CM/UM
University of New Mexico Health Sciences Center

Compass is a valuable resource for case managers. It provides new case managers an overview of all educational needs to prepare for a new role/job, clarifies new information and regulatory changes and is a comprehensive orientation tool for managers and educators. It is very easy to use, set up new users and navigate. The opportunity to obtain CE credits is a huge plus. Compass is a definite "must have" for any case management department and is a good investment and reasonably priced for the value it provides to our department.

Caroline Segovia-Marquez, BSN RN, MBA, ACM-RN, CPHM
Manager, Case Management
Saint Francis Hospital and Medical Center

Our case managers are more successful because of this great training.

Estella Torres, RN, BSN
Presbyterian Hospital

I am new to case management. Not everything can be taught in orientation, so Compass helped fill the gaps and expand my understanding of my role and purpose.

Cheryl Sharp, RN
The Ohio State University Wexner Medical Center

Compass training is a comprehensive program designed to provide standardized training for case management staff. It is not intended to be a preparatory course for the Accredited Case Manager (ACM) Exam or a stand-alone preparatory resource.

Compass continuing education (CE) contact hours are generally accepted by most professional nursing and social work organizations and state board of nursing and social work. ACMA has made substantial efforts to obtain appropriate providerships for CE offerings and many licensing authorities allow for some form of CE reciprocity. However, ACMA does not warrant that all professional organizations or licensing authorities will accept its CE contact hours. If in doubt, individuals are advised to contact their professional licensing organizations or licensing authorities to confirm acceptance of these contact hours. Click here to learn more.

American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247