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National Board for Case Management

The National Board for Case Management (NBCM) is the governing body for the Accredited Case Manager (ACM) Certification and Case Management Administrator Certification (CMAC) programs.

The NBCM’s responsibilities include: developing and approving ACMA Certification content, testing and eligibility policies; conducting eligibility reviews; reviewing applicant certification appeals and rendering decisions; and recommending strategies or developments for the ACM Certification. These policies are contained in the NBCM Policy Manual and are updated periodically.


Mary Ann Lind, BSN, CMAC, CCTM, ACM-RN
Director of Case Management
Stony Brook University
Stony Brook, NY

Vice Chair

Angela Alley, MHA, BSN, RN, IQCI, ACM-RN, CMAC
Senior Director
Novant Health
Clemmons, NC

ACMA Member Representatives

Joshua Owens, LCSW, CCM, CMAC, ACM-SW
Administrative Director
Vanderbilt University Medical Center
Nashville, TN

Priscilla Lopez, LCSW, MBA, ACM-SW
Manager of Care Coordination
Stanford Health Care
Palo Alto, CA

Michelle Herschleb, RN, BSN, MSL, ACM-RN
Director, Inpatient Case Management
Advocate Aurora
Milwaukee, WI

Lisa Bednarz Hupf, LCSW, ACM-SW, ASW-G
Corporate Director, Case Management
RWJ Barnabas Health
Oceanport, NJ

ACMA Non-Member Representatives

Deana Chase, MSW, LICSW, ACM-SW
Senior Program Specialist
Center for Health and Learning
Vergennes, VT

Diane Kennedy, MSW, MHA, LCSW, ACM-SW, CCM, CMA
Director, Case Management
The Medical Center of Aurora
Aurora, CO

Rachel Gresham, RN, BSN, MBA, MHA, ACM-RN
Director, Medical Management
Anthem BCBS/Elevance Health
Sellersburg, IN

Public Member

Liz Morash, Pharm.D.
Clinical Pharmacy Specialist
AnMed/Piedmont Health Partners
Anderson, SC

Healthcare Administration Representative

Coressa Britt
Director of Payer Strategy and Contracting
Innovation Care Partners
Phoenix, AZ

Ex Officio Members

Michelle Murphey Porter, CAE
Director, Association & Client Services
American Case Management Association
Little Rock, AR
*ACMA CEO Designee

NBCM 2024 Meeting Schedule

February 16
April (Date TBD)
June 21
August 16
October 18
December 20

Accredited Case Manager Non-Disciplinary Appeals

An applicant or certified certificants can appeal a decision related to their exam application or certification status. Appeal requests that meet the National Board for Case Management (NBCM) guidelines can be submitted via the appeal form.

Examples of decisions that can be appealed include but not limited to:
- Denial of Exam Eligibility
- Denial of Recertification Application
- Exam Results*

*Failure of the examination, on its own, is not a circumstance for review and appeal. Substantial information must be provided as part of the written appeal to indicate that an unfair or adverse circumstance or condition led to failure of the examination. Examination scores cannot be changed for an individual.

Applicants submitting an appeal for a denial of recertification application or exam eligibility request must fall within the timeline below:

Timeline for recertification appeals:
181 – 365 days past the recertification term expiration date Can submit an appeal to NBCM. May also be subject to a $200.00 reinstatement fee along with recertification fee
366+ days past the recertification term expiration date Cannot submit an appeal; must re-test

Timeline for eligibility appeals:
91 – 150 days past exam eligibility period expiration date Can submit an appeal to NBCM
151+ days past exam eligibility period expiration date Cannot submit an appeal; must re-purchase FULL exam

For additional information please see the NBCM’s ACM non-disciplinary appeals handbook.

For any questions regarding the NBCM, please contact


SAVE THE DATE | ACMA 2025 National Conference

Join us for ACMA 2025 National Conference, April 3-6, 2025 in Denver, CO. Don't miss out on the premier case management and transitions of care conference of the year!
Experience ACMA at National!

Register Now! | 2024 Leadership and Physician Advisor Conference

The 2024 Leadership and Physician Advisor Conference is November 18-20 in Huntington Beach, CA! Health plans and providers, this conference has everything you need.
Register today!

Care Transitions Today Podcast

Our upcoming series, Case-of-the-Month, is co-presented by the American Case Management Association (ACMA) and the Association of Physician Leadership in Care Management (APLCM). In the Case of the Month series, we delve deep into real-world medical cases, sharing experiences, best practices, and innovative approaches to patient care. Each episode, our panel of experts brings you a new case study, offering a unique learning opportunity for health care professionals at all levels of experience. Learn more!

Share Your Research | Collaborative Case Management

Do you have a project or measurable initiative you've instituted at your organization? Have you conducted research on a current issue in the field? Share your experiences and results with your professional community! Email your proposal or questions:
Learn more!

Get ACMA News in the Palm of Your Hand

Join the conversation with ACMA! Text the keyword ACMA to 844-554-2497 to stay up to date on all the latest news and announcements, delivered straight to your phone!

Now Accepting Presentations for Chapter Conferences

We are now accepting presentations for upcoming ACMA chapter conferences. If you have a unique solution, intervention or strategy to improve case management, this is a great opportunity to share your knowledge and be a part of ACMA's national-caliber education at the local level. There is no deadline to submit; presentations will be accepted throughout the year so you can prepare a submission as your schedule allows.
Submit a presentation!

SAVE THESE DATES | National Case Management Week

2024 - October 13-19
2025 - October 12-18
2026 - October 11-17
2027 - October 10-16
2028 - October 8-14

American Case Management Association
17200 Chenal Parkway Ste 300 #345
Little Rock, AR 72223
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247