The National Board for Case Management (NBCM) is the governing body for the Accredited Case Manager (ACM) Certification and Case Management Administrator Certification (CMAC) programs.
The NBCM’s responsibilities include: developing and approving ACMA Certification content, testing and eligibility policies; conducting eligibility reviews; reviewing applicant certification appeals and rendering decisions; and recommending strategies or developments for the ACM Certification. These policies are contained in the NBCM Policy Manual and are updated periodically.
Chair
Angela Carter, MHA, BSN, RN, IQCI, ACM-RN, CMAC
Senior Director
Novant Health
Clemmons, NC
Vice Chair
Diane Kennedy, MSW, MHA, LCSW, ACM-SW, CCM, CMA
Director, Case Management
The Medical Center of Aurora
Aurora, CO
ACMA Member Representatives
Priscilla Lopez, LCSW, MBA, ACM-SW
Manager of Care Coordination
Stanford Health Care
Palo Alto, CA
Michelle Herschleb, RN, BSN, MSL, ACM-RN
Director, Inpatient Case Management
Advocate Aurora
Milwaukee, WI
Marlene Crouse, DNP, RN, CMAC, NE-BC
Vice President, Care Management
WellSpan Health
York, PA
Lisa Bednarz Hupf, LCSW, ACM-SW, ASW-G
Corporate Director, Case Management
RWJ Barnabas Health
Oceanport, NJ
ACMA Non-Member Representatives
Rachel Gresham, RN, BSN, MBA, MHA, ACM-RN
Director, Medical Management
Anthem BCBS/Elevance Health
Sellersburg, IN
Public Member
Liz Morash, Pharm.D.
Clinical Pharmacy Specialist
AnMed/Piedmont Health Partners
Anderson, SC
Healthcare Administration Representative
Coressa Britt
Director of Payer Strategy and Contracting
Innovation Care Partners
Phoenix, AZ
Ex Officio Members
Michelle Murphey Porter, CAE
Director, Association & Client Services
American Case Management Association
Little Rock, AR
*ACMA CEO Designee
NBCM 2026 Meeting Schedule
February 20
April 17
June 19
August 21
October 16
December 18
Non-Disciplinary Appeals
An applicant or certified certificants can appeal a decision related to their exam application or certification status. Appeal requests that meet the National Board for Case Management (NBCM) guidelines can be submitted via the appeal form.
Examples of decisions that can be appealed include but not limited to:
- Denial of Exam Eligibility
- Denial of Recertification Application
- Exam Results*
*Failure of the examination, on its own, is not a circumstance for review and appeal. Substantial information must be provided as part of the written appeal to indicate that an unfair or adverse circumstance or condition led to failure of the examination. Examination scores cannot be changed for an individual.
Applicants submitting an appeal for a denial of recertification application or exam eligibility request must fall within the timeline below:
| Timeline for recertification appeals: |
|
| 90 days past the recertification term end date |
Grace period (meet recertification requirements without any additional fees) |
| 91-180 days past the recertification term end date |
Subject to a $200.00 reinstatement fee along with recertification fee |
| 181 – 365 days past the recertification term end |
Can submit an appeal to NBCM. May also be subject to a $200.00 reinstatement fee along with recertification fee |
| 366+ days past the recertification term end date |
Cannot submit an appeal; must re-test |
| Timeline for eligibility appeals: |
|
| 90 days past the exam eligibility period expiration date |
Grace Period |
| 91 – 150 days past the exam eligibility period expiration date |
Can submit an appeal to NBCM |
| 151+ days past the exam eligibility period expiration date |
Cannot submit an appeal; must re-purchase FULL exam |
For additional information please see the NBCM’s
ACM non-disciplinary appeals handbook.
For any questions regarding the NBCM, please contact certification@acmaweb.org.