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Retest Policy FAQ
To continue to follow the industry and best practices for ACM examinations, the retesting policy will be changing effective April 1, 2024.

The number of times you may test on either exam part will be limited to three (3) in a calendar year (January 1-December 31).

Please note: If you purchased your ACM examination PRIOR to March 31, 2024, you fall under the existing retest policy. If you purchase your ACM examination AFTER March 31, 2024, you fall under the new retest policy.

If I tested prior to April 1, 2024, and failed, does that count against my 3 attempts?

If I failed one portion of the exam and passed the other portion, do I still have 6 months to obtain a passing score from the initial failed date?

If I failed one portion of the exam and passed the other portion, how many attempts do I have to retake the failed portion?

If I failed both portions and I want to retake both portions, does that count as one attempt or two attempts?

What happens if I run out of attempts before the calendar year is over?

Does a forfeited exam count as an attempt?

Is there a way to see how many attempts I have left?

Since the policy has now changed, do I still have to reapply and submit another payment to retest each time?

With the new retest policy, are the retest applications now free?

Does the new retest policy apply to remote proctoring?

If I tested prior to April 1, 2024, and failed, does that count against my 3 attempts?

No. The new retest policy is effective for exams purchased on or after April 1, 2024.

If I failed one portion of the exam and passed the other portion, do I still have 6 months to obtain a passing score from the initial failed date?

Yes – that policy has not changed.

If I failed one portion of the exam and passed the other portion, how many attempts do I have to retake the failed portion?

You have 3 attempts within each calendar year (this includes initial and retest attempts) to take and pass the ACM examination. Please note that both parts of the exam must be passed within a 6-month window, whether that window falls within a single calendar year or spans two calendar years.

If I failed both portions and I want to retake both portions, does that count as one attempt or two attempts?

That would count as only one attempt.

What happens if I run out of attempts before the calendar year is over?

You will have to wait until the start of the next calendar year to reapply.

Does a forfeited exam count as an attempt?

Yes – a forfeited exam does count as an attempt.

Is there a way to see how many attempts I have left?

Log into your ACM portal and click on Certifications. At the bottom of the page, you will see your attempts for each portion along with your exam results.

Since the policy has now changed, do I still have to reapply and submit another payment to retest each time?

Yes. To apply for a retest, candidates should go to the ACM Portal and log in using the credentials provided at the time of their initial account setup. Clicking on the “Retest Application” tab available within the account will open a pre-populated application form. Candidates should verify the information is correct and complete, and then submit their application for approval.

With the new retest policy, are the retest applications now free?

The retests applications are not free. The retest fee for both exam parts is $359.00. The fee to retest for one section (Core or Simulation) is $200.

Does the new retest policy apply to remote proctoring?

Yes. The new policy applies to both testing modalities: remote proctoring and in-person testing.

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SAVE THESE DATES | National Case Management Week

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