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National Board for Case Management

The National Board for Case Management™ (NBCM) is the governing body for the Accredited Case Manager (ACM™) Certification.

The NBCM’s responsibilities include: developing and approving ACMA Certification content, testing and eligibility policies; conducting eligibility reviews; reviewing applicant certification appeals and rendering decisions; and recommending strategies or developments for the ACM™ Certification.

ACMA Member Representatives


Michelle Allen, RN, ACM-RN, IQCI
Special Projects Consultant, Administration
HCA Healthcare Nashville, TN

Vice Chair

Stacy Wright, MSW, LCSW, MHA, MBA, ACM-SW
Senior Director, Case Management
Novant Health
Winston-Salem, NC

Brenda Acri, BSN, RN, ACM-RN
Utilization Management Supervisor
UPMC Health Plan
Pittsburgh, PA

Julie Garcia, MSW, ACM-SW, LNHA
Director of Case Management
Inova Health System - INTotal Health
Falls Church, VA

Laura Benner, RSN, BSN, ACM-RN
Population Health Manager
Lehigh Valley Hospital
Allentown, PA

ACMA Non-Member Representatives

Elizabeth (Liz) Gaddey, RN, ACM-RN
Retired, Case Manager
Calabasas Hills, CA

Susan T. Kelly, RN, BSN, ACM-RN
Retired, Case Manager
Hadden Heights, NJ

Joanne L. Young, MSW, ACM-SW
Social Work Case Manager
University of Vermont Medical Center
Burlington, VT

Public Member

John Brady, DHA, FACHE
Program Director, Strategy and Business Development
Northwestern Medicine
Winfield, IL

Ex Officio Members

Pamela Andrews, MBA, MSW, RN, CCM, ACM-RN
Assistant Vice President, Case Management
Inova Health Systems
Falls Church, VA
*ACMA President-Elect

Elisabet (Lis) Harrell
Assistant Director of Product and Services Development
American Case Management Association (ACMA)
Little Rock, AR
*ACMA CEO Designee

For any questions regarding the NBCM, please contact


Your Gift Today Helps Patients and Families

ACMA is dedicated to transforming the nation’s health care through the power of case management. We find and fund new ways to solve problems, generate new ideas and tools and lay the framework to improve patient care outcomes across the continuum of care. To continue the critical work that we do, we rely on donations. Help ACMA advocate for you by donating on #GivingTuesday, taking place this year on November 27. Donate Today >>>

ACMA Legislative Campaign: Close the Medicare Observation Coverage Gap

We need your help! Raise your voice in support of the "Improving Access to Medicare Coverage Act" and our campaign to close the observation status coverage gap in Medicare.
Take Action    Sign the Petition!

Compass 2019 is Coming Soon: Save by December 31

Build a competent and confident care team with Compass training for 2019! This comprehensive program is designed to standardize onboarding and competency validation for case managers and physician advisors. New courses include an introduction to health plan case management, ethics and scenarios for continuum-based care. Courses are now designated as “Core” or “Specialty” to highlight learning applicable to case managers in multiple settings across the continuum of care, with additional learning focused on the unique needs of specific specialties, such as pediatrics, health plans and advanced/leadership training. Purchase upgrade or learn more today>>>.

Save the Date: 2019 Leadership and Physician Advisor Conference

The 2018 Leadership and Physician Advisor Conference took place early November in Huntington Beach, California! Case management leaders and physician advisors from across the country gathered to collaborate, network and move case management forward. Follow #ACMAleadership on social media to see all the action that took place. We hope you'll join us next year, November 14-17, 2019 in Miami, Florida!

New Simulation Program for Value-Based Results

ACMA leads the practice by introducing Advanced Care Transitions Simulation (ACTS). This simulation program will transform orientation and professional development for your case management team. ACTS is focused on improving care transitions through assessment, communication, planning and collaboration. It leverages unique, team-based simulations of patient scenarios and enhances care coordination and critical thinking. Enhance case management and impact your system with ACTS. >>>

Congress Passes Opioid Bill, President to Sign

Great news from Washington! With your support, Congress took a historic step in the fight against the opioid epidemic. On Wednesday, October 4, Congress approved the comprehensive opioids response package, sending the bill to President Trump for his signature and enactment into law. Read more here >>>

American Case Management Association
11701 W. 36th St.
Little Rock, Arkansas 72211
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247