2014 Webinar Series

What Can We Do When Care Seems Futile?

Wednesday, March 19, 2014
1:30 PM - 2:30 PM EST

Bernard Hammes, PhD
Director of Medical Humanities
Gundersen Health System·La Crosse, WI

ABSTRACT:
Futile care presents case management professionals with a challenging situation. Often the perceptions of the care team, patient and family can be radically divergent regarding the patient’s health and the goals of future care. Making the situation more complex are the emotional and communications challenges involved. The traditional tools for advanced care planning (ACP) often seem to fall short in resolving the situation. This session will present a new approach to APC: Respecting Choices, developed by Gundersen Health. This program recognizes that ACP cannot be effective if viewed as a one-time event. Rather, Respecting Choices is an ongoing process of communication integrated into the process of patient-centered care that offers a comprehensive, effective ACP program resulting in honoring informed health care decisions.

LEARNING OBJECTIVES:

  1. Discuss how standard APC programs (such as document completion of a living will or advanced directive) fall short
  2. Explain why APC is more effectively viewed as an ongoing process of communication rather than a one-time event
  3. Define the key elements of the Respecting Choices program that you could implement in your case management practice

The Five Tips Case Managers Must Know for Successful Transitions of Care

Tuesday, March 25, 2014
1:00 PM - 2:00 PM EST

Joan Carroll, RN, BA, CCM, CDMS
Director of Care Transition
Lee Memorial Health System·Ft. Meyers, FL

ABSTRACT:
"Transitions of care" is jargon readily understood within case management; however this phrase is not part of the lexicon of patients and their families. In this session, attendees will learn to translate the concept of transitions of care into an explanation patients can grasp as they move through the health care system. This session will also define what a successful transition of care entails and will present five tangible practices that frontline case management staff can implement to create successful transitions for their patients.

LEARNING OBJECTIVES:

  1. Explain how patients experience transitions of care
  2. Identify variables that affect transitions due to lack of patient or practitioner understanding
  3. Discuss the relationship between communication, comprehension, and successful

How to be a Change Survivor and Survive

Wednesday, April 23, 2014
1:00 PM - 2:00 PM EST

DJ Thatcher
Performance Coach
Dale Carnegie Training

ABSTRACT:
With the ever-accelerating rate of change in health care, there may be no skill more important for medical leaders than the ability to build a culture of high-change readiness. This does not only apply to those with “Director” in their title; an organization needs to have change embedded as part of its DNA. As key players in implementing and managing the rapid changes in health care, case managers must have a strong understanding of change and how it can be managed successfully.

LEARNING OBJECTIVES:

  1. List 12 reasons why organizational change efforts fail
  2. Identify possible barriers of change efforts
  3. Examine five essential characteristics of successful change
  4. Learn how to survive, not fear change

Emotional Intelligence in the Workplace

Tuesday, April 29, 2014
1:00 PM - 2:00 PM EST

Don Booz, ACPEC
Executive Coach
Booz and Associates·Kansas City, KS

ABSTRACT:
Intelligence, by most, is still linked to one’s academic schooling, but intelligence is much more than raw IQ. Your emotional intelligence (EI) is well documented as one of the keys to success. Case managers in the hospital or health system setting need to have an awareness and understanding of themselves. This self-awareness, which is much needed in the current health care environment, can set them apart as members of the health care team and bring a new strength to the health care system.

LEARNING OBJECTIVES:

  1. Describe the characteristics of social and emotional awareness
  2. Explain how emotions progress
  3. Identify attributes of EI that are important for hospital/health system case managers

How Regulatory Issues Affect Me--The Frontline Case Manager

Thursday, May 15, 2014
1:00 PM - 2:00 PM EST

Shelley Koltnow, FACHE
Chief Compliance Officer
UT Southwestern Medical Center·Dallas, TX

ABSTRACT:
There are many compliance issues mandated that case management professionals must know. How do these rules and regulations translate into the frontline cases managers’ daily role? This session will focus on various issues help ensure compliance: documentation, two-midnight rule and new DME requirements. Additionally the implications of the Affordable Care Act (ACA) on inpatient case management and care trending to the outpatient setting will be addressed.

LEARNING OBJECTIVES:

  1. Define the top five compliance issues affecting case management professionals
  2. Identify the elements of the case management process that help ensure compliance
  3. Explain the two-midnight rule and its effect on case management

Tracking and Tackling Readmissions

Thursday, May 22, 2014
11:30 AM - 12:30 PM EST

Sandy McFolling, MSN, RN, ACM
System Director·Case Management
Rush University Medical Center·Chicago, IL

ABSTRACT:
With the ever increasing focus on readmissions by health systems and CMS, how can front line case managers reduce these and even prevent? We will explore the national readmission trends and benchmarks and then some solutions to help.

LEARNING OBJECTIVES:

  1. Strategize on successful solutions to improve readmissions
  2. Address process to capture data and how to use it for performance improvement
  3. Present tools to assess readmission root cause

REPEAT: The Five Tips Case Managers Must Know for Successful Transitions of Care

Wednesday, June 4, 2014
12:00 PM - 1:00 PM EST

Joan Carroll, RN, BA, CCM, CDMS
Director of Care Transitions
Lee Memorial Health System·Ft. Meyers, FL

ABSTRACT:
"Transitions of care" is jargon readily understood within case management; however this phrase is not part of the lexicon of patients and their families. In this session, attendees will learn to translate the concept of transitions of care into an explanation patients can grasp as they move through the health care system. This session will also define what a successful transition of care entails and will present five tangible practices that frontline case management staff can implement to create successful transitions for their patients.

LEARNING OBJECTIVES:

  1. Explain how patients experience transitions of care
  2. Identify variables that affect transitions due to lack of patient or practitioner understanding
  3. Discuss the relationship between communication, comprehension, and successful care transitions

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