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Improving Care of the Patient at Risk of Suicide While Decreasing ED Length of Stay

Publication Date: 7/22/2021

Length: 61:19

Content Level: Intermediate 1 General CE

Abstract
Maintaining compliance with The Joint Commission's standards around suicide risk assessment and mitigation in the Emergency Department setting requires time and resource-intensive processes, which must be balanced with the need to continually monitor and manage length of stay. This session illustrates one hospital's journey to implement processes and tools to provide better management of the patient at risk of suicide, while simultaneously reducing the average length of stay for patients with a primary mental health chief complaint in the ED.

Learning Objectives:
1. Describe the impact of the Coronavirus on case management and transitions of care.
2. Recognize that high-quality patient care and management of length of stay are not mutually exclusive.
3. Examine the positive outcomes of interventions designed by frontline staff.

Speakers
Jennifer Chaffer, LMSW, ACM-SW
Jennifer Chaffer received her bachelor's degree in sociology and English, as well as her master's degree in social work from the University of Michigan. She has been in the social work field for 19 years and has held the ACM-SW credential since 2014. She has worked at Mercy Health Saint Mary's for the last 18 years, in both direct clinical practice and in leadership positions. She is currently the program coordinator for Care Coordination, providing program and operational oversight for RN care managers and clinical social workers. She coordinates her hospital's internal crisis response team, providing support to colleagues and departments following traumatic incidents. Jennifer is certified at the advanced level in Critical Incident Stress Management and is a certified instructor in the ALICE model of active shooter response.

Keywords: suicide, emergency department, ED, risk assessment, length of stay, mental health

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