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Membership Continuing Education
Data Storytelling: Empowering Staff Through Data and Education

Publication Date: 12/18/2023


Length: 57 minutes, 38 seconds

Content Level: 1 Foundational/Beginner, General CE

Abstract
Data is a powerful tool, but it can be difficult to tell a story with data that communicates the impact of case manager work. This session will demonstrate how data storytelling can take a typical data report and transform it into actionable intelligence to empower leaders and staff to enact change. To be effective, data storytelling must be paired with the support of education and coaching that ensures that all levels of care management staff, from front line to Vice President, truly understand data. This session provides information and examples to demonstrate the power and applications of data in daily operations and strategic planning.

Learning Objectives
1. Reconstruct raw data into a mechanism to intersect operations, data, visuals and a narrative so your data is an actionable story.
2. Combine data storytelling with a structured plan of education and coaching to implement actionable data-driven change to all levels of your organization.
3. Implement basic education and coaching to support and empower case managers with use of data.

Speakers:
John Vincent Andres, MSN, ACM-RN | Director, Care Management Education and Coaching, Transitions and Post-Acute Care | Harris Health System

John Vincent "JV" Andres has a Master of Science in Nursing for Executive Nurse Leadership from the University of Texas Medical Branch in Galveston. He has been the director of care management education and coaching at Harris Health System in Houston, Texas since January of 2022. Since that time, he's provided material support for the approval of a CMS waiver for the first hospital at home program in the Houston area. Among other initiatives, JV was also heavily involved in the operational design, go-live training and support for Harris Health's implementation of the CarePort case management referral communication and patient choice platforms.

Ruth Russell, MBA, LSSBB | Administrative Director, Business Operations and External Affairs, Transitions and Post-Acute Care | Harris Health System

Ruth Russell earned a BBA from Texas A&M University before spending almost a decade in public education as a high school Algebra teacher and Math Instructional Coach. She went on to receive her MBA from the University of Houston, beginning her health care career in decision support and finance at the University of Texas Medical Branch. She shifted her focus to supporting acute hospital operations and care management departments and has spent four years providing data analytics, reporting and education to operational leaders. Ruth has been with Harris Health for over two years and currently holds the role of Administrative Director, Business Operations & External Affairs. She oversees all business operations for Transitions and Post-Acute Care, a 350+ FTE department comprised of inpatient and ambulatory care management, outsourced medical services, Transfer Center, Emergency Medical Services and EMS Dispatch. Her department component supervises all data and financial reporting, contracting, billing, vendor relations and quality monitoring, project management, education, and coaching. Ruth also holds a Lean Six Sigma Black Belt Certification.

Amy Smith, DNP, MSN, RN, CCM, ACM | Senior Vice President, Transitions and Post-Acute Care | Harris Health System

Amy Smith has more than 20 years of nursing experience in acute care settings, population health and both payer and provider care management programs. She is a Registered Nurse who holds a BA in Psychology, an MSN in Leadership and Management, and a DNP in Executive Leadership. Smith is dual certified in Care Management by both the American Case Management Society (ACM) and Commission for Case Manager Certification (CCM). In addition, Amy has a Lean Six Sigma Greenbelt certification earned through The Value Institute Learning Center at Dartmouth-Hitchcock.

Keywords: case manager, education

Data Storytelling: Empowering Staff Through Data and Education

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