The National Board for Case Management (NBCM) is the governing body for the Accredited Case Manager (ACM) Certification and Case Management Administrator Certification (CMAC) programs.
The NBCM’s responsibilities include: developing and approving ACMA Certification content, testing and eligibility policies; conducting eligibility reviews; reviewing applicant certification appeals and rendering decisions; and recommending strategies or developments for the ACM Certification. These policies are contained in the NBCM Policy Manual and are updated periodically.
Chair
Mary Ann Lind, BSN, CMAC, CCTM, ACM-RN
Director of Case Management
Stony Brook University
Stony Brook, NY
Vice Chair
Titus Gambrell, DNP, RN-BC, CMAC, ACM-RN
Chief Nursing Officer and VP
St. Mary's Health Care System
Athens, GA
ACMA Member Representatives
Julie Garcia, MSW, ACM-SW, LNHA
Associate Director of Health Services - VA Medallion Medicaid
UnitedHealthcare Health Plan of VA
Reston, VA
Joshua Owens, LCSW, CCM, CMAC, ACM-SW
Administrative Director
Vanderbilt University Medical Center
Nashville, TN
Angela Alley, MHA, BSN, RN, IQCI, ACM-RN, CMAC
Senior Director
Novant Health
Clemmons, NC
ACMA Non-Member Representatives
Deana Chase, MSW, LICSW, ACM-SW
Integrated Health Program Manager
Northwestern Counseling and Support Services
St. Albans, VT
Public Member
Rosemary Wasilick, RPh-Mgr
The Plaza Pharmacist
Duke Raleigh Hospital
Raleigh, NC
Ex Officio Members
Matthew Chappell, LCSW ACM-SW
Manager, Care Coordination
Saint Francis Memorial Hospital/St. Mary's Medical Center
San Francisco, CA
Michelle Murphey Porter, CAE
Director, Association & Client Services
American Case Management Association
Little Rock, AR
*ACMA CEO Designee
NBCM 2023 Meeting Schedule
February 24
April 21
June 16
August 18
October 20
December 15
Case Manager Administrator Certification Non-Disciplinary Appeals
An applicant or certified certificants can appeal a decision related to their exam application or certification status. Appeal requests that meet the National Board for Case Management (NBCM) guidelines can be submitted via the appeal form.
Examples of decisions that can be appealed include but not limited to:
- Denial of Exam Eligibility
- Denial of Recertification Application
- Exam Results*
*Failure of the examination, on its own, is not a circumstance for review and appeal. Substantial information must be provided as part of the written appeal to indicate that an unfair or adverse circumstance or condition led to failure of the examination. Examination scores cannot be changed for an individual.
Applicants submitting an appeal for a denial of recertification application or exam eligibility request must fall within the timeline below:
| Timeline for recertification appeals: |
|
| 181 – 365 days past the recertification term expiration date |
Can submit an appeal to NBCM. May also be subject to a $200.00 reinstatement fee along with recertification fee |
| 366+ days past the recertification term expiration date |
Cannot submit an appeal; must re-test |
| Timeline for eligibility appeals: |
|
| 91 – 150 days past exam eligibility period expiration date |
Can submit an appeal to NBCM |
| 151+ days past exam eligibility period expiration date |
Cannot submit an appeal; must re-purchase FULL exam |
For additional information please see the NBCM’s
CMAC non-disciplinary appeals handbook.
For any questions regarding the NBCM, please contact certification@acmaweb.org.
Disciplinary Policy for ACM Certificants and Applicants
An individual must be in continuous compliance with all NBCM standards, policies, and procedures. Each individual bears the burden for demonstrating and maintaining compliance at all times.
Persons concerned with possible violation of NBCM rules are encouraged to contact NBCM. The person should submit a written statement identifying the persons alleged to be involved and the facts concerning the alleged conduct in detail, and the statement should be accompanied by any available documentation. The statement should also identify others who may have knowledge of the facts and circumstances concerning the alleged conduct. The person making the complaint should identify him-/herself by name, address, email address and telephone number. However, NBCM will consider anonymous complaints.
Written statements and documentation can be sent to certification@acmaweb.org.
For additional information please see the NBCM’s Disciplinary Policy for ACM Certificants and Applicants.
Disciplinary Policy for CMAC Certificants and Applicants
An individual must be in continuous compliance with all NBCM standards, policies, and procedures. Each individual bears the burden for demonstrating and maintaining compliance at all times.
Persons concerned with possible violation of NBCM rules are encouraged to contact NBCM. The person should submit a written statement identifying the persons alleged to be involved and the facts concerning the alleged conduct in detail, and the statement should be accompanied by any available documentation. The statement should also identify others who may have knowledge of the facts and circumstances concerning the alleged conduct. The person making the complaint should identify him-/herself by name, address, email address and telephone number. However, NBCM will consider anonymous complaints.
Written statements and documentation can be sent to certification@acmaweb.org.
For additional information please see the NBCM’s Disciplinary Policy for CMAC Certificants and Applicants.