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National Board for Case Management

The National Board for Case Management (NBCM) is the governing body for the Accredited Case Manager (ACM) Certification and Case Management Administrator Certification (CMAC) programs.

The NBCM’s responsibilities include: developing and approving ACMA Certification content, testing and eligibility policies; conducting eligibility reviews; reviewing applicant certification appeals and rendering decisions; and recommending strategies or developments for the ACM Certification. These policies are contained in the NBCM Policy Manual and are updated periodically.

Chair

Mary Ann Lind, BSN, CMAC, CCTM, ACM-RN
Director of Case Management
Stony Brook University
Stony Brook, NY

Vice Chair

Titus Gambrell, DNP, RN-BC, CMAC, ACM-RN
Chief Nursing Officer and VP
St. Mary's Health Care System
Athens, GA

ACMA Member Representatives

Julie Garcia, MSW, ACM-SW, LNHA
Associate Director of Health Services - VA Medallion Medicaid
UnitedHealthcare Health Plan of VA
Reston, VA

Joshua Owens, LCSW, CCM, CMAC, ACM-SW
Administrative Director
Vanderbilt University Medical Center
Nashville, TN

Angela Alley, MHA, BSN, RN, IQCI, ACM-RN, CMAC
Senior Director
Novant Health
Clemmons, NC

ACMA Non-Member Representatives

Deana Chase, MSW, LICSW, ACM-SW
Integrated Health Program Manager
Northwestern Counseling and Support Services
St. Albans, VT

Public Member

Rosemary Wasilick, RPh-Mgr
The Plaza Pharmacist
Duke Raleigh Hospital
Raleigh, NC

Ex Officio Members

Matthew Chappell, LCSW ACM-SW
Manager, Care Coordination
Saint Francis Memorial Hospital/St. Mary's Medical Center
San Francisco, CA

Michelle Murphey Porter, CAE
Director, Association & Client Services
American Case Management Association
Little Rock, AR
*ACMA CEO Designee


NBCM 2023 Meeting Schedule

February 24
April 21
June 16
August 18
October 20
December 15


Case Manager Administrator Certification Non-Disciplinary Appeals

An applicant or certified certificants can appeal a decision related to their exam application or certification status. Appeal requests that meet the National Board for Case Management (NBCM) guidelines can be submitted via the appeal form.

Examples of decisions that can be appealed include but not limited to:
- Denial of Exam Eligibility
- Denial of Recertification Application
- Exam Results*

*Failure of the examination, on its own, is not a circumstance for review and appeal. Substantial information must be provided as part of the written appeal to indicate that an unfair or adverse circumstance or condition led to failure of the examination. Examination scores cannot be changed for an individual.

Applicants submitting an appeal for a denial of recertification application or exam eligibility request must fall within the timeline below:

Timeline for recertification appeals:
181 – 365 days past the recertification term expiration date Can submit an appeal to NBCM. May also be subject to a $200.00 reinstatement fee along with recertification fee
366+ days past the recertification term expiration date Cannot submit an appeal; must re-test


Timeline for eligibility appeals:
91 – 150 days past exam eligibility period expiration date Can submit an appeal to NBCM
151+ days past exam eligibility period expiration date Cannot submit an appeal; must re-purchase FULL exam


For additional information please see the NBCM’s CMAC non-disciplinary appeals handbook.


For any questions regarding the NBCM, please contact certification@acmaweb.org.

Disciplinary Policy for ACM Certificants and Applicants

An individual must be in continuous compliance with all NBCM standards, policies, and procedures. Each individual bears the burden for demonstrating and maintaining compliance at all times. Persons concerned with possible violation of NBCM rules are encouraged to contact NBCM. The person should submit a written statement identifying the persons alleged to be involved and the facts concerning the alleged conduct in detail, and the statement should be accompanied by any available documentation. The statement should also identify others who may have knowledge of the facts and circumstances concerning the alleged conduct. The person making the complaint should identify him-/herself by name, address, email address and telephone number. However, NBCM will consider anonymous complaints. Written statements and documentation can be sent to certification@acmaweb.org.

For additional information please see the NBCM’s Disciplinary Policy for ACM Certificants and Applicants.

Disciplinary Policy for CMAC Certificants and Applicants

An individual must be in continuous compliance with all NBCM standards, policies, and procedures. Each individual bears the burden for demonstrating and maintaining compliance at all times. Persons concerned with possible violation of NBCM rules are encouraged to contact NBCM. The person should submit a written statement identifying the persons alleged to be involved and the facts concerning the alleged conduct in detail, and the statement should be accompanied by any available documentation. The statement should also identify others who may have knowledge of the facts and circumstances concerning the alleged conduct. The person making the complaint should identify him-/herself by name, address, email address and telephone number. However, NBCM will consider anonymous complaints. Written statements and documentation can be sent to certification@acmaweb.org.

For additional information please see the NBCM’s Disciplinary Policy for CMAC Certificants and Applicants.

Announcements

SAVE THE DATE | ACMA 2025 National Conference

Join us for ACMA 2025 National Conference, April 3-6, 2025 in Denver, CO. Don't miss out on the premier case management and transitions of care conference of the year!
Experience ACMA at National!

Care Transitions Today Podcast

Our upcoming series, Case-of-the-Month, is co-presented by the American Case Management Association (ACMA) and the Association of Physician Leadership in Care Management (APLCM). In the Case of the Month series, we delve deep into real-world medical cases, sharing experiences, best practices, and innovative approaches to patient care. Each episode, our panel of experts brings you a new case study, offering a unique learning opportunity for health care professionals at all levels of experience. Learn More!

Save The Date | 2024 Leadership and Physician Advisor Conference

Our 2024 Leadership and Physician Advisor Conference is November 18-20 in Huntington Beach, CA! Health plans and providers, this conference has everything you need.
Find out more here!

Share Your Research | Collaborative Case Management

Do you have a project or measurable initiative you've instituted at your organization? Have you conducted research on a current issue in the field? Share your experiences and results with your professional community! Email your proposal or questions: vmatthews@acmaweb.org.
Learn More!

Get ACMA News in the Palm of Your Hand

Join the conversation with ACMA! Text the keyword ACMA to 844-554-2497 to stay up to date on all the latest news and announcements, delivered straight to your phone!

Now Accepting Presentations for Chapter Conferences

We are now accepting presentations for upcoming ACMA chapter conferences. If you have a unique solution, intervention or strategy to improve case management, this is a great opportunity to share your knowledge and be a part of ACMA's national-caliber education at the local level. There is no deadline to submit; presentations will be accepted throughout the year so you can prepare a submission as your schedule allows.
Submit a presentation!

SAVE THESE DATES | National Case Management Week

2024 - October 13-19
2025 - October 12-18
2026 - October 11-17
2027 - October 10-16
2028 - October 8-14

American Case Management Association
17200 Chenal Parkway Ste 300 #345
Little Rock, AR 72223
Phone: 501-907-ACMA (2262)
Fax: 501-227-4247