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Compass Directional Training for Case Managers

About Compass

Compass is a comprehensive program designed to provide standardized training for case management departments.

Developed by an interdisciplinary taskforce of case management leaders, Compass includes the following components:

  • Online Case Manager Course Library tailored toward RN and SW case managers
  • Online Physician Advisor Course Library tailored to physician advising faculty
  • Integrated training and competency testing
  • Minimum of 10 hours continuing education for nurses, social workers, physicians and ACMs
  • E-manual for print and download


The Compass course libraries include interactive training for both case management staff and physician advising faculty. The program provides in-depth training on key topics for case management department, including:

  • Scope of Services & Education
  • Advocacy
  • Communication and Professionalism
  • Medical Legal
  • Patient Status
  • Care Coordination
  • Transition Management
  • Utilization Management
  • Resource Management
  • Reimbursement

Stay tuned for complete course catalogs!

The Value of Compass

Compass is designed to provide standard training for case management departments on the key tenets of hospital case management practice.

Compass will minimize or even eliminate the need for a case management leader or educator to train staff and faculty on these key concepts, areas and regulations.

What’s new in 2016?

Features Compass
Staff access web-based training modules
Competency exams to validate learning of module content
Digital companion manual available for download/print
Inclusion of 2016 federal regulations, policies and practices
Didactic training delivery format (narrated Power Point presentations)
Interactive training courses featuring case studies and scenario-based learning
Standardized course length providing more retainable information
Optional LMS-integration of Compass course libraries and competency quizzes*
Refreshed CEs for existing staff who complete new Compass curriculum
Refined permission levels for multiple levels of administration
Option to purchase Physician Advisor training, delivered through the same Compass platform
CME’s available for physician advisors

*LMS functionality supersedes Compass platform functionality

Order Compass Training

The NEW Compass is now available for pre-sale! Click below to custom order your organization’s Case Management and Physician Advisor training.

Order Now

What Our Clients are Saying…

Compass offers case management-specific training and CEU's that are invaluable to all levels of case managers. We have it as "required" training for all new staff within the first 6 months of hire and are rolling it out as "required" for existing staff before the end of the year. The benefit of a standardized set of training modules that covers all aspects of case management is immeasurable to quality care. Thank you!

Monica Vickery, RN-BC, MSN, CCM
Director, CM/UM
University of New Mexico Health Sciences Center

Compass is a valuable resource for case managers. It provides new case managers an overview of all educational needs to prepare for a new role/job, clarifies new information and regulatory changes and is a comprehensive orientation tool for managers and educators. It is very easy to use, set up new users and navigate. The opportunity to obtain CE credits is a huge plus. Compass is a definite "must have" for any case management department and is a good investment and reasonably priced for the value it provides to our department.

Caroline Segovia-Marquez, BSN RN, MBA, ACM, CPHM
Manager, Case Management
Saint Francis Hospital and Medical Center

Compass provides training and education that is helpful and easy to understand.

Linda Clarenson, RN, BSN
Director, Case Management
Labette Medical Center

Compass assists the Care Management Department in standardizing information and knowledge for Care Managers. It is an efficient way to train and motivate staff to learn more.

Steven Lanman, LCSW, ACM
Coordinator, Care Management
Bon Secours St. Mary’s Hospital

© 2016 American Case Management Association, Inc. All Rights Reserved.Contact Us Contact Us

Compass training is a comprehensive program designed to provide standardized training for case management staff. It is not intended to be a preparatory course for the Accredited Case Manager (ACM™) Exam or a stand-alone preparatory resource.

Compass continuing education (CE) contact hours are generally accepted by most professional nursing and social work organizations and state board of nursing and social work. ACMA has made substantial efforts to obtain appropriate providerships for CE offerings and many licensing authorities allow for some form of CE reciprocity. However, ACMA does not warrant that all professional organizations or licensing authorities will accept its CE contact hours. If in doubt, individuals are advised to contact their professional licensing organizations or licensing authorities to confirm acceptance of these contact hours. Click here to learn more.